Fleet Operations & Customer Care Coordinator

Northline Pty; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Training & development

Career progression

Employee recognition

Employee discounts

Employee Assistance

Family-owned business

Job summary

Northline is seeking a Fleet Support Officer based in Melbourne to coordinate home delivery activities, support fleet operations, and maintain delivery documentation. You will work closely with drivers, contractors, customers, and internal teams to ensure timely updates and exceptional service across a national logistics network.

We value a proactive, organized professional with strong communication and problem-solving abilities, ready to grow in a supportive, family-owned business that promotes

Qualifications

• Strong customer service and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• The ability to juggle multiple priorities in a fast-paced environment.
• Confident verbal and written communication skills.
• Intermediate Microsoft Office skills.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Coordinate home delivery activities and provide customers with timely freight updates.
• Support daily fleet operations to ensure deliveries and collections run efficiently.
• Liaise with customers, contractors, drivers and internal teams to resolve issues and maintain service excellence.
• Monitor and action incomplete deliveries, special requests and operational exceptions.
• Maintain fleet records, driver data and delivery documentation.
• Prepare reports and ensure compliance with operational procedures.
• Contribute to a positive team culture while delivering on Northline's commitment to Customer Delight.

Skills

Customer service

Organisational skills

Time management

Attention to detail

Verbal and written communication

Problem solving

Tools

Microsoft Office

Job description

Northline is seeking a Fleet Support Officer based in Melbourne to coordinate home delivery activities, support fleet operations, and maintain delivery documentation. You will work closely with drivers, contractors, customers, and internal teams to ensure timely updates and exceptional service across a national logistics network.

We value a proactive, organized professional with strong communication and problem-solving abilities, ready to grow in a supportive, family-owned business that promotes