Sydney Fleet Coordinator — Customer-Focused Ops

Northline; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Employee discounts on travel and well‑

Employee Assistance Program

Family-owned business culture

Job summary

Northline is seeking a Fleet Administrator in Sydney to support daily fleet operations and coordinate home delivery activities. You will work with drivers, contractors, customers and internal teams to ensure timely updates and efficient deliveries.

The role emphasizes strong administration, coordination and customer service skills, with opportunities for training and development within a national network of a proud Australian family-owned business.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• The ability to manage multiple priorities in a fast-paced environment.
• Confident verbal and written communication skills.

Responsibilities

• Coordinate home delivery activities and provide customers with timely freight updates.
• Support daily fleet operations to ensure deliveries and collections run efficiently.
• Liaise with customers, contractors, drivers and internal teams to resolve issues and maintain service excellence.
• Monitor and action incomplete deliveries, special requests and operational exceptions.
• Maintain accurate fleet records, driver data and delivery documentation.
• Prepare reports and support compliance with operational procedures.
• Assist with resolving day-to-day operational challenges in a timely and professional manner.
• Contribute to a positive team culture while delivering on Northline's commitment to Customer Delight.

Skills

Customer service

Organisation

Time management

Communication

Problem solving

Team collaboration

Willingness to learn

Job description

Northline is seeking a Fleet Administrator in Sydney to support daily fleet operations and coordinate home delivery activities. You will work with drivers, contractors, customers and internal teams to ensure timely updates and efficient deliveries.

The role emphasizes strong administration, coordination and customer service skills, with opportunities for training and development within a national network of a proud Australian family-owned business.