Fleet Operations & Customer Support Coordinator

Northline; Melbourne; Presencial; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Career progression

Employee recognition

Travel/health/fitness discounts

Employee Assistance Program

Family-owned business

Descripción de la vacante

Northline in Melbourne is seeking a Fleet Support Officer to help keep our delivery operations running smoothly. Join a national logistics network and work closely with drivers, contractors, customers and internal teams to deliver exceptional service.

This permanent full-time role offers training and development, career progression, and a supportive culture in a family-owned business. You will coordinate home deliveries, monitor fleet activity, and contribute to Continuous Improvement and

Formación

• Strong customer service and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• The ability to juggle multiple priorities in a fast-paced environment.
• Confident verbal and written communication skills.
• A proactive approach to problem-solving and continuous improvement.

Responsabilidades

• Coordinate home delivery activities and provide customers with timely freight updates.
• Support daily fleet operations to ensure deliveries and collections run efficiently.
• Liaise with customers, contractors, drivers and internal teams to resolve issues and maintain service excellence.
• Monitor and action incomplete deliveries, special requests and operational exceptions.
• Maintain fleet records, driver data and delivery documentation.
• Prepare reports and ensure compliance with operational procedures.
• Contribute to a positive team culture while delivering on Northline's commitment to Customer Delight.

Conocimientos

Customer service

Organisational skills

Time management

Attention to detail

Communication skills

Problem-solving

Descripción del empleo

Northline in Melbourne is seeking a Fleet Support Officer to help keep our delivery operations running smoothly. Join a national logistics network and work closely with drivers, contractors, customers and internal teams to deliver exceptional service.

This permanent full-time role offers training and development, career progression, and a supportive culture in a family-owned business. You will coordinate home deliveries, monitor fleet activity, and contribute to Continuous Improvement and