FlashArray Designated Services Engineer

Matillion Ltd.; Melbourne; Presencial; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Wellness resources

Company-sponsored team events

Descripción de la vacante

Everpure seeks a Designated Services Engineer (DSE) for FlashArray in Melbourne. You will act as the primary technical anchor for high-value enterprise accounts, owning end-to-end outcomes and driving peak performance across FlashArray deployments.

You will partner with Support Account Managers, Tech Support, and Engineering to maximize system availability, coordinate upgrades, and resolve complex issues, all while maintaining strong customer relationships and a high-touch service approach.

Formación

• 5-10 years of deep technical mastery of enterprise block storage architectures (SAN, Fibre Channel, iSCSI, NVMe-oF).
• Experience with Linux/Windows operating systems and core networking protocols (TCP/IP, DNS, routing).
• Proven ability to investigate, isolate, and resolve complex FlashArray issues under pressure.

Responsabilidades

• Own dedicated customer outcomes and drive end-to-end case ownership.
• Perform root-cause analysis and complex troubleshooting for enterprise deployments.
• Coordinate software upgrades, maintenance, and change control with customer teams.
• Drive cross-functional collaboration to improve escalation processes and KB resources.
• Willingness to travel 5–10% to customer sites when needed.

Conocimientos

Enterprise storage

Network protocols

Linux/Windows

Troubleshooting

Stakeholder communication

Autonomous execution

Descripción del empleo

Everpure seeks a Designated Services Engineer (DSE) for FlashArray in Melbourne. You will act as the primary technical anchor for high-value enterprise accounts, owning end-to-end outcomes and driving peak performance across FlashArray deployments.

You will partner with Support Account Managers, Tech Support, and Engineering to maximize system availability, coordinate upgrades, and resolve complex issues, all while maintaining strong customer relationships and a high-touch service approach.