Flagship Store Manager - Sydney

Maggie Marilyn Ltd.; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Maggie Marilyn is seeking a hands-on Flagship Store Manager for our Paddington store in Sydney. This role focuses on sales leadership, exceptional customer experiences and day-to-day store performance.

You will lead from the floor, develop the team, drive KPIs, maintain stock, visual merchandising and trade events, while building lasting client relationships with our Sydney community.

Qualifications

• 3+ years’ experience as a Store Manager or Assistant Store Manager in premium or fashion retail.
• Strong personal selling capability and sales leadership experience.
• Proven ability to lead, motivate and develop a retail team on the shop floor.
• A genuine passion for customer experience, styling and building long-term client relationships.

Responsibilities

• Own and drive the sales performance of the Paddington Flagship.
• Lead from the front on the shop floor, actively selling, styling and role-modelling an exceptional customer experience.
• Ensure daily, weekly and monthly sales targets are clearly communicated and achieved.
• Drive core retail KPIs, including conversion, ATV, UPT, repeat customers and VIP growth.
• Build and maintain a strong local clienteling and VIP culture.
• Lead, motivate and develop the Paddington retail team through regular floor presence, coaching and feedback.
• Recruit, onboard and train new team members in line with Maggie Marilyn standards and values.
• Set clear expectations around performance, behaviour and presentation.
• Ensure the store, stockroom and back-of-house areas are organised, efficient and well maintained.
• Maintain stock accuracy through consistent replenishment, stock transfers and inventory processes.
• Maintain exceptional standards of visual merchandising and overall store presentation.
• Ensure all retail systems, processes and procedures are followed consistently.
• Support and lead client events, collection launches and key retail moments.
• Share regular customer, product and trading insights with the Sales Manager and wider team.
• Identify opportunities to continually improve the customer experience and drive the performance of the store.

Skills

Store management

Sales leadership

Clienteling

Team development

Visual merchandising

Operations

Communication

Relationship building

Tools

POS systems

Job description

The Flagship Store Manager - Paddington is a hands-on retail leadership role, with our Paddington Flagship as its core focus.

This role is designed for an experienced Store Manager or emerging retail leader who thrives on sales, team leadership and creating an exceptional experience on the shop floor.

The role is heavily floor-led and execution-focused. Success comes from leading by example in sales, setting high standards, developing the team and ensuring the day-to-day operations of the store run smoothly and consistently.

As a natural relationship-builder, the Flagship Store Manager will play an important role in growing our Sydney community, nurturing our existing clients and creating meaningful, long-term relationships with those who are new to Maggie Marilyn.

Key Responsibilities

• Own and drive the sales performance of the Paddington Flagship.
• Lead from the front on the shop floor, actively selling, styling and role-modelling an exceptional customer experience.
• Ensure daily, weekly and monthly sales targets are clearly communicated and achieved.
• Drive core retail KPIs, including conversion, ATV, UPT, repeat customers and VIP growth.
• Build and maintain a strong local clienteling and VIP culture.
• Lead, motivate and develop the Paddington retail team through regular floor presence, coaching and feedback.
• Recruit, onboard and train new team members in line with Maggie Marilyn standards and values.
• Set clear expectations around performance, behaviour and presentation.
• Ensure the store, stockroom and back-of-house areas are organised, efficient and well maintained.
• Maintain stock accuracy through consistent replenishment, stock transfers and inventory processes.
• Maintain exceptional standards of visual merchandising and overall store presentation.
• Ensure all retail systems, processes and procedures are followed consistently.
• Support and lead client events, collection launches and key retail moments.
• Share regular customer, product and trading insights with the Sales Manager and wider team.
• Identify opportunities to continually improve the customer experience and drive the performance of the store.

Key Skills, Experience & Attributes

• 3+ years’ experience as a Store Manager or Assistant Store Manager in premium or fashion retail.
• Strong personal selling capability and sales leadership experience.
• Proven ability to lead, motivate and develop a retail team on the shop floor.
• A genuine passion for customer experience, styling and building long-term client relationships.
• Highly organised with strong operational and problem-solving skills.
• A confident and thoughtful communicator with a collaborative working style.
• Commercially aware with excellent attention to detail.
• Proactive, hands-on and motivated to grow with the business.

About Us

Founded by Maggie Hewitt in 2016, Maggie Marilyn offers practical femininity for the modern woman.

Born out of a treasured childhood in New Zealand’s Bay of Islands, Hewitt’s vision is grounded in the values she cares about most: transparent supply chains from farm to finished garment, enduring relationships with our exceptional makers, and a commitment to the world’s highest quality regenerative, organic, and repurposed fibres.

The Maggie Marilyn woman cares about longevity and luxury. She seeks a wardrobe that grounds and uplifts her; outerwear that elicits strength and romantic silhouettes grounded in real life.

Balancing familiarity with desire, and a love of nostalgia with hope for the future.