Fitness Club Front Desk & Member Concierge

The Y Australia; Windsor; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary gym membership

Flexible scheduling

Team-building activities

Job summary

The Y Australia in Windsor, NSW is seeking a friendly front desk associate to warmly welcome members and manage enrollment and inquiries. You will streamline front desk operations, resolve member issues, and support fitness programs to help our community achieve wellness goals.

Ideal candidates are passionate about fitness, have strong communication skills, and can multitask in a fast-paced setting. Flexibility for evenings and weekends is desired, with basic computer skills and familiarity with

Qualifications

• Passion for fitness and wellness.
• Excellent communication and interpersonal skills.
• Customer service experience; fitness industry a plus.
• Strong problem-solving and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-player.
• Flexibility to work evenings and weekends.
• Basic computer skills and familiarity with member management systems.

Responsibilities

• Greet members and guests with warmth.
• Deliver exceptional customer service.
• Assist with membership inquiries and enrollment.
• Manage front desk operations efficiently.
• Resolve member concerns with a solution-focused approach.
• Support fitness programs and wellness initiatives.
• Maintain accurate member records and facility information.
• Promote services and help members reach their goals.

Skills

Customer service

Communication

Multitasking

Team player

Fitness knowledge

Computer basics

Tools

Membership management systems

Job description

The Y Australia in Windsor, NSW is seeking a friendly front desk associate to warmly welcome members and manage enrollment and inquiries. You will streamline front desk operations, resolve member issues, and support fitness programs to help our community achieve wellness goals.

Ideal candidates are passionate about fitness, have strong communication skills, and can multitask in a fast-paced setting. Flexibility for evenings and weekends is desired, with basic computer skills and familiarity with