Fire Service Administrator

New Venture Recruitment; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

New Venture Recruitment is seeking a Service Administrator for a leading fire protection contractor in East Melbourne, VIC. The role supports service delivery by coordinating technicians, handling requests, and managing documentation to ensure smooth operations.

You will work closely with field teams and clients, maintain Uptick records, and assist with invoicing and reporting, contributing to compliant, timely service outcomes.

Qualifications

• Experience in fire protection in a Service Administrator/Coordinator role.
• Strong understanding of Uptick is required.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate and schedule service technicians across multiple sites.
• Manage incoming service requests, emails, and client enquiries.
• Raise and manage work orders, quotes, and service documentation using Uptick.
• Maintain accurate records in Uptick and ensure compliance tracking.
• Liaise with clients, subcontractors, and internal teams to support delivery.
• Assist with invoicing, reporting, and general administrative support.
• Ensure service works are tracked and completed in line with contractual and compliance requirements.

Skills

Organisational skills

Communication

Attention to detail

Multitasking

Tools

Uptick

Microsoft Office

Job description

Service Administrator - Fire Protection

East Melbourne, VIC

Full Time - Leading Fire Protection contractor

A well established fire protection contractor delivering projects and service works across commercial, infrastructure, and complex environments.

Due to continued growth, they are looking to bring on a highly organised Service Administrator to support their service division, working closely with technicians, supervisors, and clients to ensure the smooth delivery of maintenance and service operations.

This is a great opportunity to join a business with a strong pipeline of work and long-term stability, offering exposure to a range of high-profile projects and clients.

Key Responsibilities

• Coordinate and schedule service technicians across multiple sites
• Manage incoming service requests, emails, and client enquiries
• Raise and manage work orders, quotes, and service documentation using Uptick
• Maintain accurate records in Uptick and ensure compliance tracking
• Liaise with clients, subcontractors, and internal teams to support delivery
• Assist with invoicing, reporting, and general administrative support
• Ensure service works are tracked and completed in line with contractual and compliance requirements

About You

• Previous experience in fire protection in a Service Administrator / Service Coordinator role
• Previous experience with and a strong understanding of Uptick is required
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator, comfortable liaising with clients and field teams
• High attention to detail and accuracy
• Proficient in Microsoft Office

What's on Offer

• Join a well-established and growing contractor with a strong reputation
• Supportive team environment with clear structure and processes
• Long-term career progression within the fire protection industry
• Competitive salary package aligned with experience