Service Coordinator/Scheduler - FIRE PROTECTION

Alexon Fire Protection; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Flexible roster arrangements

Supportive team

Secure role in essential services

Job summary

Alexon Fire Protection in Port Melbourne is seeking a highly organised Service Coordinator / Scheduler to join our office. This fast-paced administration role coordinates field technicians, manages service schedules and ensures customers receive exceptional service.

You will liaise with clients, allocate work orders, use Uptick for field management, and support the wider operations team. A proactive attitude, strong communication, and multitasking ability are essential for success in our

Qualifications

• Experience in service coordination, scheduling, admin or customer service.
• Strong organisational skills with multi-priority ability.
• Excellent communication and relationship-building skills.
• Proactive, team-oriented with attention to detail.
• Experience with Uptick scheduling software is highly regarded.

Responsibilities

• Schedule service appointments and dispatch technicians to client sites.
• Coordinate daily and weekly technician schedules and optimise workloads.
• Liaise with clients regarding service requirements, bookings and enquiries.
• Allocate work orders and purchase orders to technicians and subcontractors.
• Process work orders and maintain accurate records in Uptick.
• Reconcile field reports, invoices and completed service documentation.
• Prepare service quotations, invoices and supporting documentation.
• Monitor service jobs to ensure they are completed within required timeframes.
• Provide outstanding customer service and build strong relationships with clients and internal stakeholders.
• Support the wider operations team with administrative duties as required.

Skills

Service coordination

Scheduling

Administration

Customer service

Operations support

Organisational skills

Communication

Attention to detail

Problem solving

Uptick

Field service software

Tools

Uptick

Scheduling software

Job description

Service Coordinator/Scheduler - FIRE PROTECTION

Port Melbourne, VIC | Full Time

Administration | Scheduling | Customer Service

• Free onsite parking
• Flexible roster arrangements
• Supportive and collaborative team
• Secure role in an essential services industry

Join Alexon

Alexon is a leading provider of fire equipment installation, inspection, testing and maintenance services across Melbourne. As a trusted name in the fire protection industry, we help our clients maintain compliance with Australian Standards and ensure their buildings remain safe and emergency-ready.

Due to continued growth, we are seeking an organised and customer-focused Service Coordinator / Scheduler to join our Port Melbourne office.

About the Role

This is a fast-paced and varied administration role where you'll be responsible for coordinating our field technicians, managing service schedules, and ensuring our customers receive exceptional service.

Key Responsibilities

• Schedule service appointments and dispatch technicians to client sites
• Coordinate daily and weekly technician schedules and optimise workloads
• Liaise with clients regarding service requirements, bookings and enquiries
• Allocate work orders and purchase orders to technicians and subcontractors
• Process work orders and maintain accurate records in our field management system, Uptick
• Reconcile field reports, invoices and completed service documentation
• Prepare service quotations, invoices and supporting documentation
• Monitor service jobs to ensure they are completed within required timeframes
• Provide outstanding customer service and build strong relationships with clients and internal stakeholders
• Support the wider operations team with administrative duties as required

About You

To be successful in this role, you will have:

• Previous experience in a Service Coordinator, Scheduler, Administration, Customer Service or Operations Support role
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and relationship building skills
• High attention to detail and strong problem solving abilities
• Confidence using computer systems and learning new software
• A proactive attitude and willingness to work as part of a team
• Experience using Uptick or scheduling or field service management software (highly regarded)

Experience in the fire protection, building or facility management services, trades or maintenance industries is advantageous but not essential. We are happy to train the right person who brings a positive attitude and a desire to learn.

Why Join Alexon?

• Competitive salary package
• Free onsite parking in central Port Melbourne
• Flexible roster arrangements
• Supportive, friendly and inclusive team culture
• Ongoing training and career development opportunities
• Stable employment in an essential and growing industry
• A role where no two days are the same and your contribution truly matters

If you're a highly organised administrator who enjoys customer service, scheduling and keeping operations running smoothly, we'd love to hear from you.

Please note: This is a full-time, office-based position located in Port Melbourne.