Field Technician - Installer

Light & Wonder; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Light & Wonder is seeking an experienced Field Service Technician to provide on-site support for gaming machines across NSW, including Parramatta. You will troubleshoot, repair and maintain EGMs and MTGMs while delivering excellent customer service. Travel interstate or internationally may be required.

The role requires 5+ years in a similar field, strong fault-finding skills, and a valid driver's licence. A technical certification is advantageous and training will be provided for venue staff

Qualifications

• 5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.
• Knowledge of gaming industry regulations and operating procedures.
• Formal technical certification is advantageous.
• Valid driver’s licence and reliable driving record.

Responsibilities

• Perform field installations, conversions and upgrades to a high standard.
• Record and report all work completed, ensuring data is collated.
• Develop and deliver operator and technical training to venue staff as required.
• Escalate faults promptly to maintain customer service.
• Manage work schedules to satisfy customer and sales team needs.
• Provide weekly reports on operational field issues.
• Tag and process returned parts, perform fault-finding and repair testing.
• Identify opportunities to improve operations and reduce turnaround times.

Skills

Verbal & written communication

Customer service

Autonomy

Electro-mechanical fault finding

Field technician experience

Problem solving & diplomacy

Education

Technical certification

Valid driver’s licence

Job description

Field Technician - Installer Light & Wonder Parramatta, NSW, AU

Job Description

Field Service Technician – Gaming Machines (Light & Wonder)

Position Summary

We are seeking an experienced Field Service Technician to provide on‑site support for Light & Wonder gaming machines. Responsibilities include troubleshooting, repairing, and maintaining electronic gaming machines (EGMs) and multi‑terminal gaming machines (MTGMs), as well as ensuring high levels of customer service.

Responsibilities

• Perform field installations, conversions and upgrades to a high standard.
• Record and report all work completed, ensuring required data is collated.
• Develop and deliver operator and technical training to venue staff as required.
• Escalate faults in a timely manner to maintain excellent customer service.
• Manage work schedules efficiently to satisfy customer and sales team needs.
• Provide weekly reports on operational field issues.
• Tag and process returned parts, perform fault‑finding and repair testing.
• Continuously identify opportunities to improve operations, reduce turnaround times and streamline work processes.
• Travel interstate or internationally as needed.

Knowledge, Skills and Abilities

• Previous experience as a field technician.
• Strong written and verbal communication skills.
• Excellent analytical reasoning and diplomacy in problem‑solving.
• Strong customer‑service orientation, organisation and stakeholder management skills; ability to work autonomously.
• Robust electro‑mechanical fault‑finding skills with understanding of computer systems, networking and troubleshooting.

Experience, Education & Qualification

• 5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.
• Knowledge of gaming industry regulations and operating procedures.
• Formal technical certification is advantageous.
• Valid driver's licence and reliable driving record.
• Physical capability to operate company‑supplied vehicles and lift equipment.

Working Conditions

• Typical of comparable jobs within the industry.

Workplace Health & Safety

• Co‑operate with the company's WHS policy and program.
• Adhere to safe‑work practices and equipment use.
• Report all incidents, injuries and near‑misses.
• Notify supervisory staff of any hazards or accidents.
• Seek guidance if lacking the skills, training or equipment to work safely.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Employment Type

Full‑time

Job Function

Engineering and Product Management

Locations

• Mascot, NSW
• Granville, NSW – A$55,000‑A$80,000
• Wetherill Park, NSW
• Sydney, NSW
• Parramatta, NSW – A$80,000‑A$100,000
• Mount Pritchard, NSW
• Chatswood, NSW
• Moorebank, NSW
• Kogarah, NSW
• Strathfield South, NSW