Field Service Technician: Gaming Tech & On‑Site Support

Aristocrat Gaming; Cumberland City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Global career opportunities

Brand new gaming technology

Job summary

Aristocrat is seeking a Field Service Technician to deliver on-site maintenance, installations, and rapid fault resolution for gaming systems at customer sites across NSW. You will work with venue staff to ensure uptime and compliance with SLAs, and report results using Aristocrat's field service tools.

You will need a valid Australian driver’s licence, be comfortable with travel, and have strong problem-solving, communication, and organizational skills.

Qualifications

• Valid Australian driver's licence.
• Ability to acquire and maintain state gaming licences (support provided).
• Proven problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organizational skills with the ability to manage time, tasks, and service schedules.
• Proficiency in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Responsibilities

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours.
• Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality.
• Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements.
• Collaborate effectively with venue staff, maintaining high levels of customer satisfaction.
• Accurately capture and report all activities using Aristocrat's field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and complete returns as per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.
• Ensure understanding and compliance with Company and venue WHS policies, procedures, and regulations, prioritizing the health, safety, and welfare of all employees, visitors, and contractors.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company, legislative, and regulatory compliance requirements.

Skills

Driver's licence

Problem-solving

Communication

Independent work

Time management

Field reporting tools

Shift flexibility

Job description

Aristocrat is seeking a Field Service Technician to deliver on-site maintenance, installations, and rapid fault resolution for gaming systems at customer sites across NSW. You will work with venue staff to ensure uptime and compliance with SLAs, and report results using Aristocrat's field service tools.

You will need a valid Australian driver’s licence, be comfortable with travel, and have strong problem-solving, communication, and organizational skills.