Field Service Technician – Gaming Machines

Aristocrat Gaming; Dubbo; On-site; AUD 60,000 - 75,000; Full time

Job summary

Aristocrat Gaming is seeking a Junior Field Service Technician to join our North West NSW team, servicing electronic gaming machines at customer venues. You will perform scheduled maintenance, install and update cabinets, diagnose faults, and respond to service calls to keep venues operating smoothly.

You'll work with a supportive team, gain exposure to cutting-edge gaming technology, and have opportunities for career progression.

Qualifications

• Valid Australian driver’s licence.
• Entry-level candidates with opportunities for career progression.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer-service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organisational skills with the ability to manage time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Responsibilities

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public.
• Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises.
• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
• Collaborate effectively with venue staff and maintain a high level of customer happiness.

Skills

Problem solving

Troubleshooting

Customer service

Independent worker

Time management

Mobile devices

Field service apps

Weekend work flexibility

Tools

Diagnostic tools

Job description

Aristocrat Gaming is seeking a Junior Field Service Technician to join our North West NSW team, servicing electronic gaming machines at customer venues. You will perform scheduled maintenance, install and update cabinets, diagnose faults, and respond to service calls to keep venues operating smoothly.

You'll work with a supportive team, gain exposure to cutting-edge gaming technology, and have opportunities for career progression.