Field Service Technician- Far West NSW

Aristocrat Gaming; Hillvue; On-site; AUD 55,000 - 75,000; Full time

Job summary

Aristocrat Gaming is seeking motivated Field Service Technicians to service electronic gaming machines across North West NSW venues. You’ll conduct preventive maintenance, install and service gaming cabinets, and troubleshoot complex faults while delivering exceptional customer service.

You’ll need a valid Australian driver’s licence, and be willing to obtain state gaming licences with company support. This entry-level role offers career progression and training.

Qualifications

• Valid Australian driver's licence.
• Entry-level role with opportunities for career progression.
• Ability to obtain and maintain state gaming licences (support provided).
• Excellent problem-solving and fault-finding abilities.
• Strong communication and customer-service skills.
• Self-motivated and able to work independently across multiple sites.
• Good organisational skills and task scheduling.
• Proficient with mobile devices and field service reporting tools.
• Willingness to work weekends and public holidays.

Responsibilities

• Perform scheduled tasks, preventive maintenance, break/fix repairs, and on-site diagnostics.
• Install, remove, upgrade, and change gaming equipment at customer sites, including closed venues.
• Investigate and resolve complex system faults and carry out necessary repairs.
• Respond to service calls promptly to meet customer expectations and SLAs.
• Collaborate with venue staff and maintain high levels of customer satisfaction.
• Accurately collect and report activities using Aristocrat’s field service tools.
• Ensure real-time data entry and accuracy of service records and inventory.
• Support WHS policies and regulatory compliance.

Education

High school diploma or equivalent

Job description

This role can be located in North West Region (Forbes Or Parkes)

We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team. By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.

By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily. Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play, so what are you waiting for?

As a Junior Field Service Technician, you will be at the forefront of maintaining the flawless operation of our electronic gaming machines. This outstanding role offers you the chance to work with groundbreaking technology while being an integral part of a team that's committed to excellence. You will play a pivotal role in ensuring our customers receive outstanding service, contributing to Aristocrat’s reputation for innovation and reliability.

What You’ll Do

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on‑site.
• Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public.
• Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises.
• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
• Collaborate effectively with venue staff and maintain a high level of customer happiness.

Reporting & Documentation

• Accurately collect and report all activities using Aristocrat’s field service management tools.
• Ensure real‑time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

• Ensure you understand and align with Company and venue WHS policies, procedures, and regulations.
• Prioritize the health, safety, and welfare of all employees, visitors, and contractors.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company and legislative & regulatory compliance requirements.

What We’re Looking For

• Valid Australian driver's licence.
• Entry‑level candidates with opportunities for career progression.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem‑solving, troubleshooting, and fault‑finding capabilities.
• Strong communication skills and a customer‑service approach.
• Self‑motivated and able to work independently across multiple customer sites.
• Good organisational skills with the ability to manage time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Able to comfortably step up onto a safety step and work in variable physical environments.
• Comfortable standing for extended periods and aiming for most of the workday.
• Capable of bending, squatting, and working at ground level when necessary.
• Capable of raising arms overhead and performing tasks at shoulder level when necessary.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay‑for‑performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.