Field Technician: Hands-On Home & Fibre Installations

NBN Co ltd.; Newcastle; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

NBN Co ltd. is seeking a Customer Field Technician to install, service and repair home and small business connections across copper and fibre. You’ll work independently on customer premises, identifying faults, fitting cabling, setting up equipment, and explaining the process clearly while prioritising safety and customer service.

No telecommunications background is required—training is provided. You’ll join a national team with regular hours (7am–7pm), full safety training, and ongoing support

Qualifications

• Hands-on work aptitude and willingness to learn new tasks.
• Strong customer service mindset with clear communication.
• Commitment to safety and following procedures.

Responsibilities

• Install, service and repair home and small business connections across copper and fibre.
• Identify faults, install cabling, setup customer equipment, and explain steps to customers.
• Work independently on customer premises with standard hours and safety focus.

Skills

Hands-on

Customer service

Safety awareness

Problem solving

Communication

Job description

NBN Co ltd. is seeking a Customer Field Technician to install, service and repair home and small business connections across copper and fibre. You’ll work independently on customer premises, identifying faults, fitting cabling, setting up equipment, and explaining the process clearly while prioritising safety and customer service.

No telecommunications background is required—training is provided. You’ll join a national team with regular hours (7am–7pm), full safety training, and ongoing support