Field Technical Specialist - Pumps & Lifecycle Support

Metso; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Metso is seeking a Technical Support – Pumps specialist in Queensland, Australia. You will provide technical leadership and field support across Metso’s slurry pumps, cyclones, valves and hoses, ensuring reliability and lifecycle improvements for our customers.

You will engage with customers on-site, coordinate with sales and service teams, and contribute to product development, training and continuous improvement initiatives. Willingness to travel to customer sites is required.

Qualifications

• Experience with pumps, mineral processing equipment, rotating equipment or similar industrial tech.
• Experience providing field-based technical support and troubleshooting.
• Understanding of mining or heavy industrial environments.
• Ability to investigate issues and translate findings into practical recommendations.
• Experience collaborating with customers, sales and service teams.
• Strong communication skills to explain technical information to diverse audiences.

Responsibilities

• Provide technical support and field service expertise across Metso’s Pumps portfolio (slurry pumps, cyclones, valves, hoses).
• Partner with customers to understand operational challenges and propose practical technical solutions.
• Support commissioning, start-ups, performance checks and equipment trials.
• Troubleshoot equipment and process issues via site visits and root cause analysis.
• Guide internal teams with technical input and warranty issue resolution.
• Identify opportunities for aftermarket services and lifecycle solutions within installed base.

Skills

Pumps experience

Rotating equipment

Mechanical systems

Field-based support

Mining environment

Travel willingness

Customer collaboration

Job description

Metso is seeking a Technical Support – Pumps specialist in Queensland, Australia. You will provide technical leadership and field support across Metso’s slurry pumps, cyclones, valves and hoses, ensuring reliability and lifecycle improvements for our customers.

You will engage with customers on-site, coordinate with sales and service teams, and contribute to product development, training and continuous improvement initiatives. Willingness to travel to customer sites is required.