Field Service Technician - On-Site Mechanical Support

Metso; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Annual Leave for permanent staff

Parental leave – 18 weeks

Volunteer Leave

Job summary

Metso is seeking a Field Service Technician to join our Service Operations Support team in Mackay, QLD. The role combines hands-on field maintenance with technical problem-solving to keep customers’ equipment running at peak performance.

You will inspect field machinery, perform mechanical service tasks, read schematics, and liaise between customers, product divisions and sales. Travel and site supervision are required as needed.

Qualifications

• Mechanical trade qualification or 3–6 years relevant experience.
• Ability to read drawings and schematics.
• Commitment to safety regulations and standards.

Responsibilities

• Complete field machine inspections
• Provide hands-on mechanical service work in the field to Metso customers
• Provide technical liaison services between customers, product divisions and sales personnel
• Perform technical evaluations and analyse equipment and machine component failures
• Understand drawings and schematics to ensure correct processes are followed
• Supervise and oversee Field Service projects on customer sites
• Escalate questions and analysis to Technical Support and Engineering
• Support quotation work by providing scope of work, initial planning and costing information
• Promote products and services to customers
• Prepare post site reports, timesheets and expenses after site visits
• Promote Technical Support value add and support Technical Support Teams

Skills

Physically fit

Excellent communication

Interpersonal skills

Reading schematics

Travel readiness

Report writing

Basic engineering maths

Education

Mechanical trade qualification

Job description

Metso is seeking a Field Service Technician to join our Service Operations Support team in Mackay, QLD. The role combines hands-on field maintenance with technical problem-solving to keep customers’ equipment running at peak performance.

You will inspect field machinery, perform mechanical service tasks, read schematics, and liaise between customers, product divisions and sales. Travel and site supervision are required as needed.