Pumps Technical Support Engineer

Metso; Townsville City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Metso is seeking a Technical Support – Pumps specialist in Australia to provide field-based technical leadership across slurry pumps, cyclones, valves and hoses. You will work with customers and internal teams to improve equipment reliability, performance and lifecycle value, including commissioning, training and service development.

The role requires hands-on field experience, travel to customer sites, and collaboration with sales, service and engineering teams to deliver practical technical

Qualifications

• Technical experience with pumps, mineral processing equipment, rotating equipment or similar industrial technologies.
• Experience providing field-based technical support, troubleshooting, commissioning or equipment maintenance.
• Understanding of mining, minerals processing or other heavy industrial operating environments.
• Ability to investigate technical issues and translate findings into practical recommendations.

Responsibilities

• Provide technical support and field service expertise across Metso’s Pumps portfolio (slurry pumps, cyclones, valves, hoses).
• Collaborate with customers to understand challenges and propose practical technical solutions.
• Support commissioning, start-ups, performance checks, warranty inspections and parts requirements.
• Troubleshoot equipment and process issues via site visits and investigations.
• Support warranty claims and technical incidents as needed.
• Guide sales, service, quality and internal teams with technical insights.
• Review inspection reports to suggest performance and lifecycle improvements.
• Identify opportunities for aftermarket services, parts, repairs and lifecycle solutions.

Skills

Pumps expertise

Field service

Root cause analysis

Troubleshooting

Customer support

Communication skills

Job description

Metso is seeking a Technical Support – Pumps specialist in Australia to provide field-based technical leadership across slurry pumps, cyclones, valves and hoses. You will work with customers and internal teams to improve equipment reliability, performance and lifecycle value, including commissioning, training and service development.

The role requires hands-on field experience, travel to customer sites, and collaboration with sales, service and engineering teams to deliver practical technical