Field Pumps Technical Support Engineer

Metso; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Metso seeks a Technical Support – Pumps specialist to provide field-based technical leadership across the slurry pumps, cyclones, valves and hoses portfolio. You will work with customers and internal teams to improve reliability and lifecycle value while driving aftermarket opportunities across diverse sites in Australia.

The role involves troubleshooting, commissioning, and delivering technical training, with travel to customer sites as required.

Qualifications

• Technical experience with pumps, mineral processing equipment, rotating equipment or similar industrial technologies.
• Experience providing field-based technical support, troubleshooting, commissioning or equipment maintenance.
• An understanding of mining, minerals processing or other heavy industrial operating environments.
• The ability to investigate technical issues, undertake root cause analysis and translate findings into practical recommendations.
• Experience working collaboratively with customers, sales, service, engineering and technical teams.

Responsibilities

• Provide technical support and field service expertise across Metso’s Pumps portfolio.
• Partner with customers to understand operational challenges and recommend practical technical solutions.
• Support commissioning, start-ups, performance checks, equipment trials, warranty inspections and parts requirements.
• Troubleshoot equipment and process issues through site visits, technical investigations and root cause analysis.
• Support the resolution of warranty claims, technical incidents and customer concerns.
• Provide technical guidance to sales, field service, quality and other internal teams.
• Review inspection reports and installed‑base information to provide recommendations for equipment performance, maintenance and lifecycle improvements.
• Identify opportunities within the installed customer base for aftermarket services, parts, repairs and lifecycle solutions.
• Support the development of sustainable growth and retention strategies across the Pumps portfolio.
• Work collaboratively with local and global sales, service and technical teams to strengthen service capabilities.
• Contribute technical expertise to product development, technical sales support, problem management and continuous improvement initiatives.
• Develop and deliver technical training for customers and internal teams.
• Maintain an understanding of industry developments, competitor activity and evolving customer needs.
• Build trusted customer relationships through responsive, knowledgeable and high‑quality technical support.

Job description

Metso seeks a Technical Support – Pumps specialist to provide field-based technical leadership across the slurry pumps, cyclones, valves and hoses portfolio. You will work with customers and internal teams to improve reliability and lifecycle value while driving aftermarket opportunities across diverse sites in Australia.

The role involves troubleshooting, commissioning, and delivering technical training, with travel to customer sites as required.