Field Services Officer

Unitywater; Sunshine Coast Regional; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid/flexible working

Employee assistance program

Discounted private health insurance

Job summary

Unitywater is seeking a Field Services Officer to support metering accuracy and reliability in the Sunshine Coast region. You will work in the field, verify meter readings, assess meter condition, and investigate discrepancies, reporting to the Metering Services Manager.

This 12‑month maximum term contract may lead to permanency and is based at our Maroochydore head office. You will join a small, collaborative team within Customer Experience, with hybrid and flexible working options, and

Qualifications

• Has a valid C Class Driver Licence and can travel to customer sites across the region.
• Experience in field-based work, inspections, data collection or similar roles with accuracy.
• Strong attention to detail; can identify discrepancies and investigate issues to support accurate metering data.
• Clear written and verbal communication; able to build positive relationships with internal teams, providers and customers.
• Proficient in MS Office (Excel/Outlook/Word) and mobile apps for record-keeping and communication.

Responsibilities

• Perform site visits to verify meter readings and assess meter condition.
• Check compliance and identify access issues; investigate discrepancies in metering data.
• Plan daily work schedules, maintain records and communicate findings to teams.
• Collaborate with internal teams and external providers to support reliable customer billing and service delivery.

Skills

C Class Driver Licence

Field-based work

Attention to detail

Verbal & written communication

MS Office

Planning & prioritisation

Outdoor work

Record keeping

Tools

Excel

Outlook

Word

Job description

• Enjoy a hands-on, outdoor role with variety every day.
• Use your problem-solving skills to support accurate metering services
• Join a close-knit team that values safety, collaboration and customer service

About the role:

As a Field Services Officer, you will play an important role in supporting the accuracy and reliability of Unitywater’s metering services. Working in the field, you will undertake site visits to verify meter readings, assess meter condition and compliance, identify access issues and investigate discrepancies in metering data.

You will work closely with internal teams and external service providers, plan daily work schedules, maintain accurate records and help ensure our metering information supports reliable customer billing and service delivery. This is a hands‑on role suited to someone who enjoys working independently in the field while contributing to a close‑k­nit team.

This is a 12 month maximum term contract with potential for permanency based at our Maroochydore head office to start as soon as possible.

About The Team

You will be part of a small, collaborative team within Customer Experience, reporting to the Metering Services Manager. The team works closely with Metering Services Officers, Computershare, ETS Water Meter Readers and Field Officers to support accurate meter reading information and effective service delivery. We value teamwork, open communication, safety and accountability, and support each other to resolve issues and deliver positive outcomes for our customers.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

• You hold a current C Class Driver Licence and are comfortable travelling to customer sites across the region.
• You have experience in field-based work, inspections, data collection or a similar role, with the ability to verify information accurately.
• You have strong attention to detail and can identify discrepancies, investigate issues and interpret information to support accurate metering data.
• You have well-developed written and verbal communication skills and can build positive working relationships with internal teams, service providers and customers.
• You are confident using Microsoft Office applications, including Excel, Outlook and Word, as well as mobile device applications in order to maintain records and communicate information.
• You can plan and prioritise your daily workload, organise travel routes and manage competing tasks to meet deadlines.
• You are comfortable working outdoors in varying weather conditions and environments, with a strong commitment to workplace health and safety.

Working at Unitywater:

• Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
• Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
• Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
• Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.