Field Services & Customer Relations Officer - Casual

MAYDAY Recruitment Group; Hawkesbury; Presencial; AUD 44.000 - 59.000; Tempo parcial

Benefícios oferecidos por esta vaga

Casual position

Company vehicle provided

Mon–Fri hours

Paid overtime

Full training and ongoing support

Long-term career opportunity

Meaningful work

Supportive team environment

Resumo da vaga

Mayday Recruitment Group is partnering with a leading pet aftercare provider to recruit an Area Manager for their growing operations team based in South Windsor. This role is primarily field-based, requiring you to be on the road, building relationships and delivering exceptional customer service to families during difficult times.

The Opportunity involves managing pet collection from clinics and families, returning ashes, and maintaining service standards with pet owner care at the forefront.

Qualificações

• Current unrestricted Driver's Licence.
• Strong customer service and relationship-building skills.
• Physically fit; able to lift up to 25 kg.
• Comfortable driving throughout the day.
• Emotionally intelligent and compassionate.

Responsabilidades

• Collect pets from veterinary clinics and private residences.
• Return ashes to families and veterinary clinics.
• Handle pets with dignity, care and respect.
• Build and maintain relationships with veterinary clinics.
• Provide compassionate, professional customer service.
• Manage daily collection and delivery schedules.
• Maintain accurate records and update system information.
• Ensure company vehicles are maintained.
• Support the wider operations team.
• Represent the business professionally in the community.

Conhecimentos

Driver's Licence

Customer service

Relationship building

Communication skills

Descrição da vaga

Area Manager

South Windsor| Casual

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit an Area Manager for their growing operations team based in South Windsor.

This is a unique opportunity for someone who enjoys being on the road, building relationships and delivering exceptional customer service. You'll play an important role supporting families through the loss of a beloved pet while working closely with veterinary clinics and the wider operations team.

If you're someone who genuinely enjoys helping people, has a compassionate nature and thrives in a customer-facing environment, this could be the meaningful career opportunity you've been looking for.

The Opportunity

As an Area Manager, you'll be the face of the business within your region, responsible for collecting pets from veterinary clinics and families and returning ashes following cremation services.

This role is much more than driving. It's about building trusted relationships with veterinary clinics, providing compassionate support to pet owners and ensuring every interaction is handled with care, professionalism and respect.

You'll spend the majority of your day on the road managing scheduled runs, maintaining service standards and delivering a premium customer experience during what can be an emotional time for families.

What You'll Be Doing

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining strong relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team where required.
• Representing the business professionally within the community.

What We're Looking For

This role could suit someone from a customer-facing, field service or relationship management background who enjoys working independently and building strong relationships.

You may come from:

• Customer service
• Relationship management
• Courier or delivery driving
• Logistics and transport
• Field service roles
• Veterinary clinics
• Vet nursing
• Animal care
• Community services
• Mining or physically demanding operational environments

Industry experience is not essential. We're looking for attitude, empathy and a genuine passion for helping people.

We're looking for someone who:

• Has a strong customer service focus.
• Holds a current unrestricted Driver's Licence.
• Is physically fit and capable of lifting up to 25kg.
• Enjoys building relationships with people.
• Is compassionate and emotionally intelligent.
• Is comfortable supporting families during difficult times.
• Has excellent communication skills.
• Is organised and reliable.
• Is comfortable driving throughout the day.
• Takes pride in maintaining high standards.

What's In It For You?

• Casual position
• $37.26ph + Super
• Company vehicle provided.
• Monday to Friday hours.
• Paid overtime available.
• Full training and ongoing support provided.
• Opportunity to build a long-term career within a growing organisation.
• Meaningful work where you genuinely make a difference.
• Supportive team environment.

A Role With Purpose

This isn't your typical driving or customer service role.

Every day, you'll help families navigate one of the most difficult moments of pet ownership while ensuring their beloved companion is cared for with dignity and respect.

If you're looking for a role where compassion, customer service and relationship building are just as important as operational excellence, we'd love to hear from you.