Area Manager - Full Time (Maddingley)

InvoCare; Shire of Moorabool; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

InvoCare is seeking an Area Manager for Pet Aftercare within veterinary partnerships, covering western suburbs of Melbourne. This hands-on field role engages with veterinary practices, pet families, and our aftercare operations to deliver compassionate service.

You will build relationships, coordinate pet collections, and support home pickups and urgent visits, all while maintaining safety standards and clear communications with clinics and families.

Qualifications

• Be able to lift up to 25kg unassisted.
• Q Fever vaccination to be arranged by employer if successful.

Responsabilités

• Building and maintaining strong service relationships with Veterinary Owners and Practice Managers.
• Collecting pets from veterinary clinics in line with scheduled routes.
• Undertaking home collections where required.
• Returning ashes to families.
• Supporting urgent veterinary clinic or home collections when required.
• Communicating professionally and compassionately with veterinary teams and clients.
• Managing client enquiries, expectations, and complaints with a focus on appropriate resolution.
• Delivering required supplies to veterinary practices, including brochures, body bags and sharps containers.
• Ensuring pets are correctly tagged, weighed, and documented.
• Working closely with our Client Care, Relationship, Preparation, Cremation and Field teams.
• Maintaining company vehicles, equipment, presentation, cleanliness, and safety standards.

Description du poste

Area Manager - Pet Aftercare | Veterinary Partnerships

Turn your experience with veterinary teams, clients and animals into a role that genuinely makes a difference.

We're looking for a compassionate, reliable, and highly professional Area Manager to join our Client Field Team, providing an important connection between veterinary practices, pet families, and our pet aftercare operations.

This is a hands-on field-based position where you'll represent our brand within veterinary clinics and the community, helping us deliver pet aftercare services with professionalism, dignity, and care. We are looking for Area Manager/Drivers to cover location around western suburbs of Melbourne, Mon to Fri (with some availability for weekend work); Hours to be discussed/38 hrs per week.

What you'll be doing:

• Building and maintaining strong service relationships with Veterinary Owners and Practice Managers
• Collecting pets from veterinary clinics in line with scheduled routes
• Undertaking home collections where required
• Returning ashes to families
• Supporting urgent veterinary clinic or home collections when required
• Communicating professionally and compassionately with veterinary teams and clients
• Managing client enquiries, expectations, and complaints with a focus on appropriate resolution
• Delivering required supplies to veterinary practices, including brochures, body bags and sharps containers
• Ensuring pets are correctly tagged, weighed, and documented
• Working closely with our Client Care, Relationship, Preparation, Cremation and Field teams
• Maintaining company vehicles, equipment, presentation, cleanliness, and safety standards.

What will help you succeed:

• A genuine commitment to providing compassionate customer service
• Confidence building professional relationships with veterinary clinics and their teams
• Clear, respectful communication skills
• A reliable and organised approach to schedules, documentation and operational requirements
• The ability to work collaboratively across different teams
• Strong attention to detail when handling pet identification and documentation
• The ability to undertake physically demanding work over sustained periods while maintaining service quality.

Important requirements:

• Be able to lift up to 25kg unassisted
• Be Q Fever vaccinated/ will be arranged by employer if successful

Why this role matters:

You'll often be interacting with veterinary professionals and pet families at an incredibly important point in their journey. The role calls for someone who can combine operational reliability with compassion and professionalism.

Our values are built around Collaboration, Accountability, Responsiveness, Excellence and Safety, and these principles guide how we work with our clients, communities and each other.

If you come from the veterinary sector, animal care or another client-focused environment and are looking for an opportunity where your service skills can have genuine purpose, we'd love to hear from you.