Field Services & Customer Relations Officer - Casual

Mayday Recruitment; Windsor; Presencial; AUD 51.000 - 62.000; Tempo integral

Benefícios oferecidos por esta vaga

Casual position

Company vehicle provided

Paid overtime available

Full training and ongoing support

Long-term career growth

Meaningful work and difference

Supportive team environment

Resumo da vaga

Mayday Recruitment is partnering with a leading pet aftercare provider to recruit an Area Manager for their growing operations team based in South Windsor. This role is on the road, building relationships with veterinary clinics and families, and delivering a premium customer experience during an emotional time.

As the face of the business in your region, you will manage scheduled runs, maintain service standards and support the wider operations team with compassionate customer service and

Qualificações

• Strong customer service focus and empathy.
• Current unrestricted Driver's Licence.
• Physically fit and capable of lifting up to 25 kg.
• Comfortable driving throughout the day and nationwide route.
• Organised and reliable with attention to detail.

Responsabilidades

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining strong relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team where required.
• Representing the business professionally within the community.

Descrição da vaga

Field Services & Customer Relations Officer - Casual

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit an Area Managerfor their growing operations team based in South Windsor.

This is a unique opportunity for someone who enjoys being on the road, building relationships and delivering exceptional customer service. You'll play an important role supporting families through the loss of a beloved pet while working closely with veterinary clinics and the wider operations team.

If you're someone who genuinely enjoys helping people, has a compassionate nature and thrives in a customer-facing environment, this could be the meaningful career opportunity you've been looking for.

The Opportunity

As an Area Manager, you'll be the face of the business within your region, responsible for collecting pets from veterinary clinics and families and returning ashes following cremation services.

This role is much more than driving. It's about building trusted relationships with veterinary clinics, providing compassionate support to pet owners and ensuring every interaction is handled with care, professionalism and respect.

You'll spend the majority of your day on the road managing scheduled runs, maintaining service standards and delivering a premium customer experience during what can be an emotional time for families.

What You'll Be Doing

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining strong relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team where required.
• Representing the business professionally within the community.

What We're Looking For

This role could suit someone from a customer-facing, field service or relationship management background who enjoys working independently and building strong relationships.

You may come from:

• Relationship management
• Courier or delivery driving
• Logistics and transport
• Field service roles
• Veterinary clinics
• Community services
• Mining or physically demanding operational environments

Industry experience is not essential. We're looking for attitude, empathy and a genuine passion for helping people.

We're looking for someone who:

• Has a strong customer service focus.
• Holds a current unrestricted Driver's Licence.
• Is physically fit and capable of lifting up to 25kg.
• Enjoys building relationships with people.
• Is compassionate and emotionally intelligent.
• Is organised and reliable.
• Is comfortable driving throughout the day.
• Takes pride in maintaining high standards.

What's In It For You?

• Casual position
• $37.26ph + Super
• Company vehicle provided.
• Monday to Friday hours.
• Paid overtime available.
• Full training and ongoing support provided.
• Opportunity to build a long-term career within a growing organisation.
• Meaningful work where you genuinely make a difference.
• Supportive team environment.

A Role With Purpose

This isn't your typical driving or customer service role.
Every day, you'll help families navigate one of the most difficult moments of pet ownership while ensuring their beloved companion is cared for with dignity and respect.
If you're looking for a role where compassion, customer service and relationship building are just as important as operational excellence, we'd love to hear from you.