Field Services & Customer Relations Officer - Casual

Mayday Recruitment; Kanahooka; In loco; AUD 42.000 - 60.000; Part-time

Vantaggi offerti da questo lavoro

Company vehicle provided

Paid overtime

Full training provided

Ongoing support

Long-term career

Descrizione del lavoro

Mayday Recruitment Group is partnering with a leading pet aftercare provider to recruit an Area Manager in Kanahooka. The role involves collecting pets from clinics and families and returning ashes after cremation services, with a focus on compassionate, professional customer service.

You will spend a lot of time on the road, building trusted relationships with veterinary clinics and delivering a premium experience during difficult times for families.

Competenze

• Strong customer service focus.
• Experience in field service or relationship management.
• Current unrestricted driver’s licence required.
• Physically fit and able to lift up to 25 kg.
• Comfortable driving throughout the day.

Mansioni

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team as needed.
• Representing the business professionally within the community.

Conoscenze

Customer service

Field service

Relationship management

Driving

Empathy

Descrizione del lavoro

Field Services & Customer Relations Officer - Casual

Mayday Recruitment is proud to partner with a leading pet aftercare provider to recruit an Area Managerfor their growing operations team based in Kanahooka.

This is a unique opportunity for someone who enjoys being on the road, building relationships and delivering exceptional customer service. You'll play an important role supporting families through the loss of a beloved pet while working closely with veterinary clinics and the wider operations team.

If you're someone who genuinely enjoys helping people, has a compassionate nature and thrives in a customer-facing environment, this could be the meaningful career opportunity you've been looking for.

The Opportunity

As an Area Manager, you'll be the face of the business within your region, responsible for collecting pets from veterinary clinics and families and returning ashes following cremation services.

This role is much more than driving. It's about building trusted relationships with veterinary clinics, providing compassionate support to pet owners and ensuring every interaction is handled with care, professionalism and respect.

You'll spend the majority of your day on the road managing scheduled runs, maintaining service standards and delivering a premium customer experience during what can be an emotional time for families.

What You'll Be Doing

• Collecting pets from veterinary clinics and private residences.
• Returning ashes to families and veterinary clinics.
• Handling pets with dignity, care and respect at all times.
• Building and maintaining strong relationships with veterinary clinics.
• Providing compassionate and professional customer service to pet owners.
• Managing daily collection and delivery schedules.
• Maintaining accurate records and updating system information.
• Ensuring company vehicles are maintained to a high standard.
• Supporting the wider operations team where required.
• Representing the business professionally within the community.

What We're Looking For
This role could suit someone from a customer-facing, field service or relationship management background who enjoys working independently and building strong relationships.

You may come from:

• Relationship management
• Courier or delivery driving
• Logistics and transport
• Field service roles
• Veterinary clinics
• Community services
• Mining or physically demanding operational environments

Industry experience is not essential. We're looking for attitude, empathy and a genuine passion for helping people.

We're looking for someone who:

• Has a strong customer service focus.
• Holds a current unrestricted Driver's Licence.
• Is physically fit and capable of lifting up to 25kg.
• Enjoys building relationships with people.
• Is compassionate and emotionally intelligent.
• Is organised and reliable.
• Is comfortable driving throughout the day.
• Takes pride in maintaining high standards.

What's In It For You?

• Casual position
• $37.26ph + Super
• Company vehicle provided.
• Monday to Friday hours.
• Paid overtime available.
• Full training and ongoing support provided.
• Opportunity to build a long-term career within a growing organisation.
• Meaningful work where you genuinely make a difference.
• Supportive team environment.

A Role With Purpose

This isn't your typical driving or customer service role.
Every day, you'll help familiesnavigate one of the most difficult moments of pet ownership while ensuring their beloved companion is cared for with dignity and respect.
If you're looking for a role where compassion, customer service and relationship building are just as important as operational excellence, we'd love to hear from you.