Field Service Technician - Junior Role

SITECH CS; Townsville City; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Company vehicle with fuel card

Company mobile phone & laptop

Performance-based incentives

Two extra leave days per year

Comprehensive product training

Job summary

SITECH Construction Systems is seeking a Junior Field Service Technician to join our Townsville team. You will be trained to install and support Trimble machine control systems across customer sites.

The role involves shadowing Senior Technicians, travelling to remote locations, and providing on-site and remote product support with a focus on quality and customer service.

Qualifications

• Hands-on support experience in a field role is ideal.
• Strong customer service skills and a can-do attitude are essential.
• Willingness to learn Trimble products and machine control systems.
• Ability to drive long distances and work in remote site locations.

Responsibilities

• Assist Senior Technicians with installation, QA, welding, calibration and commissioning.
• Install and repair Trimble machine control systems on customer machinery.
• Provide first-line and advanced product support remotely and on-site.
• Document support cases and site work in the CRM.

Skills

Hands-on support experience

Customer service

Willingness to learn Trimble

Driving long distances

Tools

CRM system

Trimble machine control

Job description

SITECH Construction Systems is the exclusive Trimble Civil Construction dealer across Eastern and Central Australia. We are a leading provider of Trimble technology solutions and services for the construction, mining, and civil infrastructure industries. Trimbleoffers a range of GNSS and UTS machine control systems to suit graders, excavators, dozers, scrapers, compactors and more.Trimble machine control systems provide guidance to the operator to comply with a 3D model in civil construction and mining.

We focus on helping customers improve productivity, efficiency, and project outcomes through advanced positioning, machine guidance, and digital construction technologies.

About the role

This is a full-time, permanent employment opportunity for a Junior Field Service Technicianto join our team in Townsville.

You will be trained to install and provide support for products across the Trimble machine control systems.

Key responsibilities

Shadow and assist Senior Technicians in the entire installation process including quality assurance of products, third party welding, calibration, and commissioning

Installation and repair of Trimble machine control systems on customer machinery

Provide first-line and advanced product support for Trimble systems (e.g., Siteworks, Earthworks, productivity tools) remotely and on-site

Document support cases and site work in the CRM

About you

A formal trade qualification is not required. All you need is practical exposure to a hands‑on support role, such as a Trade Assistant, where you assist qualified tradespeople in auto electrical, mechanical, or a related field(i.e. Electricians, Mechanics, or Diesel Fitters) with day‑to‑day worksite activities.

Additionally, you are able to drive long distances, working in remote environment,consistent with the location of most customer sites.

You will bring a can-do attitude and excellent customer service skills alongside an interest in learning Trimble products and machine control systems.

Why choose us?

We are a long-established company made up of people with widely varying skill sets, interests and cultural backgrounds – what we share is a pride in what we do and a genuine respect for each other.

The successful applicant will be supplied with the following:

Company vehicle with fuel card

Company mobile phone & laptop

Performance-based incentives

Two extra leave days per year

Excellent and reliable support and training including Trimble product training

Employee Assistance Program (EAP) – complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!

Long-term career prospects with potential for relocation and diversification within our group of companies: https://hergagroup.com/#brands