Field Service Technician — Hardware, Software & Training

Ricoh Imaging Europe; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participation in RedE recognition 프로그램

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Imaging Europe is seeking a field service engineer in Sydney to deliver on-site and remote installations, provide training, and support hardware and software solutions.

You will troubleshoot issues logged via service orders, communicate faults clearly, manage spare parts, and strive for customer satisfaction on every call. A driver’s licence and ability to work independently at client sites are essential.

Qualifications

• Strong technical aptitude and a customer-first mindset.
• Current driver’s licence and willingness to obtain WWCC.
• Confident working independently on customer sites.
• Strong client focus and professional, solutions-oriented attitude.
• Experience in digital print/industrial print environments (highly regarded).

Responsibilities

• Deliver high-quality pre- and post-sales support via logged Service Orders.
• Complete on-site and remote hardware and software installations.
• Provide end-user training on hardware and software solutions.
• Troubleshoot and diagnose software issues logged via Service Orders.
• Complete field service calls to achieve service objectives and customer satisfaction.
• Communicate faults and solutions professionally, advising customers on all aspects of the service call.
• Follow processes for chargeable service calls outside of contracted offerings.
• Document customer site workflow changes made outside the original project scope.
• Accurately account for spare parts and consumables by following all processes.

Skills

Technical aptitude

Customer-first mindset

Independent on-site work

Proactive issue management

Client focus

Solutions-oriented attitude

Job description

Ricoh Imaging Europe is seeking a field service engineer in Sydney to deliver on-site and remote installations, provide training, and support hardware and software solutions.

You will troubleshoot issues logged via service orders, communicate faults clearly, manage spare parts, and strive for customer satisfaction on every call. A driver’s licence and ability to work independently at client sites are essential.