Field Service Technician – Coffee Machines (NSW)

Melitta Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

EAP wellbeing program

Structured onboarding & training

Company vehicle

Career growth opportunities

LinkedIn Learning access

Employee discounts on Melitta products

Job summary

Melitta Group in NSW seeks a Field Service Technician to represent the brand on the road, installing, maintaining and optimising coffee equipment at customer sites. You will diagnose issues, perform preventive maintenance and share product improvement insights.

The role requires hands-on technical ability, a customer-first approach, and willingness to travel within NSW. Full training and support are provided, with potential for long-term career growth within the Melitta Group.

Qualifications

• Hands-on field service technician experience, 2–3 years preferred.
• Able to install, service and troubleshoot coffee machines.
• Strong mechanical, hydraulic and basic electronics skills.
• Customer-focused with good communication and reporting abilities.

Responsibilities

• Execute service orders from central planning.
• Install and commission coffee machines at customer sites.
• Train customers on coffee machines and attachments.
• Set up recipes and programming per customer needs.
• Perform planned maintenance and repairs as required.
• Prepare service reports for each order and communicate next steps to customers.
• Support sales on technical topics when needed.
• Participate in after-hours on-call roster.

Skills

Field service experience

Mechanics

Hydraulics

Electronics basics

Customer focus

Communication skills

Travel willingness

MS Office

Tools

MS Office

Job description

Melitta Group in NSW seeks a Field Service Technician to represent the brand on the road, installing, maintaining and optimising coffee equipment at customer sites. You will diagnose issues, perform preventive maintenance and share product improvement insights.

The role requires hands-on technical ability, a customer-first approach, and willingness to travel within NSW. Full training and support are provided, with potential for long-term career growth within the Melitta Group.