Field Service Technician – Coffee Machines (NSW) | Vehicle

Nespresso; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Product credit

Staff discounts

Leave for wellbeing

Training & development

GreatNes awards

Job summary

Nespresso Rhodes, NSW is seeking a Field Service Technician to deliver premium field service across Australia and New Zealand. Based in Rhodes, you’ll diagnose faults, perform repairs, and support customers from diagnosis to resolution, travelling as needed and coordinating with the Technical Manager.

You will bring hands-on field service experience, strong customer communication, and a safety-first mindset.

Qualifications

• Proven hands-on field service experience with coffee machines, commercial equipment or a similar electrical/mechanical environment.
• Strong customer-facing communication skills and confidence supporting B2B customers, service recovery and complex situations.
• A restricted electrical licence or relevant electrical or mechanical trade qualification, plus a valid driver’s licence.
• Safety-first mindset and attention to detail for independent work with stakeholders’ oversight.
• Flexibility to support metro, regional and remote work, with willingness to travel as required.

Responsibilities

• Deliver premium field service through troubleshooting, repair, preventive maintenance, installation support and functional testing.
• Build confidence and lasting relationships with Key Accounts, HoReCa, B2B and customer-site stakeholders through positive, professional communication.
• Take ownership of service recovery and customer-impacting escalations, providing clear updates and coordinating the right support through to resolution.
• Use structured fault finding and evidence-based testing to improve first-time fix quality, reduce repeat repairs and protect customer trust.
• Share practical field insights, support state TSP performance, events, and service runs, and help colleagues and service partners grow their technical capability.

Skills

Field service experience

Customer-facing communication

Troubleshooting

Attention to detail

Willingness to travel

Education

Electrical licence or trade qualification

Job description

Nespresso Rhodes, NSW is seeking a Field Service Technician to deliver premium field service across Australia and New Zealand. Based in Rhodes, you’ll diagnose faults, perform repairs, and support customers from diagnosis to resolution, travelling as needed and coordinating with the Technical Manager.

You will bring hands-on field service experience, strong customer communication, and a safety-first mindset.