Field Service Technician NSW

Melitta; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Super contributions

Service vehicle

Training program

LinkedIn Learning

Employee discounts

Job summary

Melitta is seeking a Field Service Technician based in NSW to service coffee equipment at customer sites, install and commission machines, and provide operator training. You’ll handle preventive maintenance, diagnose issues and prepare service reports, while staying aligned with customer needs and product improvements.

You will travel within NSW, join a national service team, and receive full technical training on Melitta systems, plus a company vehicle and ongoing career development.

Qualifications

• Hands-on technician with field experience.
• Strong customer communication skills.
• Good practical skills in mechanics, hydraulics and electronics.

Responsibilities

• Execute service orders and install/commission coffee machines at customer sites.
• Conduct operator training and set up recipes per customer requirements.
• Perform preventive maintenance and repairs.
• Prepare service reports and communicate results to customers.
• Support sales on technical topics and participate in on-call roster.

Skills

Field service experience

Customer communication

Mechanical & electronics

Job description

Do you want to make a difference and shape the world sustainably? Then you’ve come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

As our Field Service Technician NSW, you’ll be the face of Melitta on the road, supporting our customers with the installation, maintenance and optimisation of their coffee equipment.

In this role, you will:

• Execute service orders assigned by our central planning team
• Install and commission coffee machines at customer sites
• Conduct operator training on coffee machines and attachments
• Set up coffee recipes and machine programming to customer requirements
• Perform planned (preventive) maintenance on coffee machines
• Diagnose and carry out reactive maintenance and repairs
• Prepare technical service reports for each service order
• Provide clear feedback to customers on the work completed and next steps
• Share recommendations for product and process improvements
• Support the sales team on technical topics when required
• Participate in our after-hours on-call roster when needed
• Take part in training, conferences and trade fairs to stay up to date

Your profile

About You

You’re a hands‑on technician who enjoys being out in the field, solving problems and talking to customers.

You'll be a great fit if you have:

• 2–3 years’ experience in a field service technician role
• (Coffee machine experience is a plus but not essential – full training provided)
• Strong practical skills in mechanics, hydraulics and basic electronics
• A customer-focused mindset with good communication skills
• Willingness to travel within NSW and stay away from home when required
• Confidence using standard computer programs for reporting
• A self‑motivated, organised and reliable working style

We are looking for candidates based in NSW.

All applicants are required to provide proof of their Right to Work in Australia.

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What’s in It for You

• Competitive annual salary + contributions to your super
• Access to our EAP wellbeing program
• Structured onboarding, support and ongoing training
• Full technical training on Melitta coffee machines and systems
• Fully maintained Mercedes-Benz Vito service vehicle
• Supportive national service team and structured service processes
• Ongoing technical support and development
• Long-term career growth opportunities within the Melitta Group
• Free LinkedIn Learning courses (global partnership)
• Employee discounts on Melitta products