Field Service Technician NSW

Melitta Professional Coffee Solutions Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Structured onboarding

Ongoing training

Employee discounts

Job summary

Melitta Professional Coffee Solutions Australia is seeking a hands-on Field Service Technician for NSW. You will travel to customer sites to install, service and optimize coffee equipment, train operators, and tailor machine programming to customer needs.

Ideal candidates have 2–3 years in field service, strong mechanical/hydraulic/electronic skills and a customer-focused approach. NSW travel and occasional away-from-home stays are required. Training and support are provided by Melitta.

Qualifications

• 2-3 years in a field service technician role.
• Coffee machine experience is a plus but not essential — full training provided.
• Strong practical skills in mechanics, hydraulics and basic electronics.
• Customer-focused mindset with good communication skills.

Responsibilities

• Execute service orders assigned by central planning.
• Install and commission coffee machines at customer sites.
• Conduct operator training on coffee machines and attachments.
• Set up recipes and machine programming to customer requirements.
• Perform planned preventive maintenance on machines.
• Diagnose and carry out reactive maintenance and repairs.
• Prepare technical service reports for each service order.
• Provide clear feedback to customers on completed work and next steps.
• Share recommendations for product and process improvements.
• Support the sales team on technical topics when required.
• Participate in after-hours on-call roster when needed.
• Stay up to date through training and conferences.

Skills

Field service experience

Customer communication

Mechanical & hydraulics

Electronics basics

Tools

Reporting software

Job description

Melitta Professional Coffee Solutions Australia - Sydney CBD NSW

Join Our Team as Field Service Technician NSW - Help Us Bring Great Coffee to Life

For us, coffee is more than just a drink its passion.

Who We Are

Melitta is a family-owned German company with a rich tradition and a long-term view. Sustainability, reliability and appreciation shape how we think and act every day.

We:

• Focus on quality and long-term success
• Set high standards for our products and ourselves
• Act as a trustworthy, principled, and solution-oriented partner for our customers and stakeholders

If youre looking for a stable company with strong values and a passion for coffee, this could be your next step.

Your Role: Field Service Technician NSW

As our Field Service Technician NSW, youll be the face of Melitta on the road, supporting our customers with the installation, maintenance and optimisation of their coffee equipment.

In this role, you will:

• Execute service orders assigned by our central planning team
• Install and commission coffee machines at customer sites
• Conduct operator training on coffee machines and attachments
• Set up coffee recipes and machine programming to customer requirements
• Perform planned (preventive) maintenance on coffee machines
• Diagnose and carry out reactive maintenance and repairs
• Prepare technical service reports for each service order
• Provide clear feedback to customers on the work completed and next steps
• Share recommendations for product and process improvements
• Support the sales team on technical topics when required
• Participate in our after-hours on-call roster when needed
• Take part in training, conferences and trade fairs to stay up to date

About You

Youre a hands-on technician who enjoys being out in the field, solving problems and talking to customers.

Youll be a great fit if you have:

• 2-3 years' experience in a field service technician role
• Coffee machine experience is a plus but not essential - full training provided
• Strong practical skills in mechanics, hydraulics and basic electronics
• A customer-focused mindset with good communication skills
• Willingness to travel within NSW and stay away from home when required
• Confidence using standard computer programs for reporting
• A self-motivated, organised and reliable working style

We are looking for candidates based in NSW.

What's in It for You?

• Competitive annual salary + contributions to your super
• Access to our EAP wellbeing program
• Structured onboarding, support and ongoing training
• Full technical training on Melitta coffee machines and systems
• Fully maintained Mercedes-Benz Vito service vehicle
• Supportive national service team and structured service processes
• Ongoing technical support and development
• Long-term career growth opportunities within Melitta.
• Free LinkedIn Learning courses (global partnership)
• Employee discounts on Melitta products

*Please note that any certificate/ qualification must be Australian or be validated in Australia

All applicants are required to provide proof of their Right to Work in Australia.

Melitta is strongly committed to ensuring that all recruitment processes support our commitment to treating everyone fairly, drawing from the widest possible pool of talent that reflects the diversity of our communities and supports our journey in creating an inclusive environment where all employees feel they belong.