Field Service Technician NSW

Melitta Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

EAP wellbeing program

Structured onboarding & training

Company vehicle

Career growth opportunities

LinkedIn Learning access

Employee discounts on Melitta products

Job summary

Melitta Group in NSW seeks a Field Service Technician to represent the brand on the road, installing, maintaining and optimising coffee equipment at customer sites. You will diagnose issues, perform preventive maintenance and share product improvement insights.

The role requires hands-on technical ability, a customer-first approach, and willingness to travel within NSW. Full training and support are provided, with potential for long-term career growth within the Melitta Group.

Qualifications

• Hands-on field service technician experience, 2–3 years preferred.
• Able to install, service and troubleshoot coffee machines.
• Strong mechanical, hydraulic and basic electronics skills.
• Customer-focused with good communication and reporting abilities.

Responsibilities

• Execute service orders from central planning.
• Install and commission coffee machines at customer sites.
• Train customers on coffee machines and attachments.
• Set up recipes and programming per customer needs.
• Perform planned maintenance and repairs as required.
• Prepare service reports for each order and communicate next steps to customers.
• Support sales on technical topics when needed.
• Participate in after-hours on-call roster.

Skills

Field service experience

Mechanics

Hydraulics

Electronics basics

Customer focus

Communication skills

Travel willingness

MS Office

Tools

MS Office

Job description

About us

Do you want to make a difference and shape the world sustainably? Then you've come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

Your tasks

As our Field Service Technician NSW , you'll be the face of Melitta on the road, supporting our customers with the installation, maintenance and optimisation of their coffee equipment.

In this role, you will:

• Execute service orders assigned by our central planning team
• Install and commission coffee machines at customer sites
• Conduct operator training on coffee machines and attachments
• Set up coffee recipes and machine programming to customer requirements
• Perform planned (preventive) maintenance on coffee machines
• Diagnose and carry out reactive maintenance and repairs
• Prepare technical service reports for each service order
• Provide clear feedback to customers on the work completed and next steps
• Share recommendations for product and process improvements
• Support the sales team on technical topics when required
• Participate in our after-hours on-call roster when needed
• Take part in training, conferences and trade fairs to stay up to date

Your profile

You're a hands-on technician who enjoys being out in the field, solving problems and talking to customers.

You'll be a great fit if you have:

• 2-3 years' experience in a field service technician role
• (Coffee machine experience is a plus but not essential - full training provided)
• Strong practical skills in mechanics, hydraulics and basic electronics
• A customer-focused mindset with good communication skills
• Willingness to travel within NSW and stay away from home when required
• Confidence using standard computer programs for reporting
• A self-motivated, organised and reliable working style

We are looking for candidates based in NSW.

All applicants are required to provide proof of their Right to Work in Australia.

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What's in It for You

• Competitive annual salary + contributions to your super
• Access to our EAP wellbeing program
• Structured onboarding, support and ongoing training
• Full technical training on Melitta coffee machines and systems
• Fully maintained Mercedes-Benz Vito service vehicle
• Supportive national service team and structured service processes
• Ongoing technical support and development
• Long-term career growth opportunities within the Melitta Group
• Free LinkedIn Learning courses (global partnership)
• Employee discounts on Melitta products