Field Service Technician - Automation

Visy; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Laptop

Phone

Company ute (with personal use)

Fuel card

Job summary

Visy is seeking a hands-on Field Service Engineer to deliver service, maintenance, installations and repairs across packaging technologies. You will work on customer sites, troubleshoot complex issues and drive reliability and efficiency while ensuring high customer satisfaction.

You will commission new machinery, manage obsolescence and technology upgrades, and deliver operator and maintenance training. Expect travel interstate and occasional long hours during commissioning or service periods.

Qualifications

• Current A Grade Electrical Licence is required.
• Solid post-trade experience in field service, maintenance or installation.
• Strong mechanical aptitude; robotics, pneumatics and hydraulics are highly regarded.
• Proficiency with PLCs (Allen Bradley, Siemens, Omron), touchscreen interfaces and robotics programming/mods.
• Experience reading AutoCAD circuit and mechanical diagrams.

Responsibilities

• Commission new machinery and manage obsolescence and upgrades.
• Deliver operator and maintenance training.
• Provide technical advice from AutoCAD schematics to improve system efficiency.
• Meet Visy KPIs through outstanding service and customer satisfaction.

Skills

PLC programming

Robotics experience

Field service experience

Mechanical aptitude

AutoCAD interpretation

Education

Current A Grade Electrical Licence

Tools

AutoCAD

Job description

In this hands-on role, working closely with engineers, suppliers and internal teams, you'll deliver service, maintenance, installations, and repairs for a wide range of technologies within the packaging industry, from carton erectors, to robotics including PLCs, servo drives, conveyors, and other mechanical components. You'll work across multiple customer sites, troubleshoot complex issues, and ensure machinery reliability and efficiency while maintaining high customer satisfaction.

Reporting to the National Service Manager, in this completely autonomous role, you will:

• Spend time on projects - commissioning new machinery, managing obsolescence and technology upgrades / updates
• Deliver operator and maintenance training
• Interpret AutoCAD schematics and technical manuals to provide technical advice and recommend system efficiencies and improvements
• Meet customer satisfaction and Visy operational KPIs through outstanding customer service delivery

Take ownership of your work and contribute to continuous improvement strategies, maximising machine performance, reducing maintenance costs, and delivering results for customers Flexibility to travel interstate and occasionally work extended hours during commissioning or service periods is essential. Flexibility to travel interstate and occasionally work extended hours during commissioning or service periods is essential.

What You Will Bring:

• Current A Grade Electrical Licence
• Solid post-trade experience in field service, maintenance, or installation
• Strong mechanical aptitude; experience with SEW AC/DC drives, pneumatics, hydraulics, and robotics highly regarded
• Proficiency with PLCs (Allen Bradley, Siemens, Omron), touchscreen interfaces, and robotics programming / mods
• Experience reading and interpreting AutoCAD circuit and mechanical diagrams

What you'll love when you join us:

• Tools of trade: Laptop, phone, company ute (including personal use), fuel card
• Overtime: Overtime opportunities
• Sustainability: Contribute to sustainability initiatives that make a difference.
• Supportive Environment: Be part of a collaborative, safety-focused, and values-driven work environment
• Tangible impact: Contribute to machine performance and reliability
• Tech: Work on a variety of automation systems, obsolescence projects, upgrades / updates across numerous packaging technologies and customer sites
• Employee Assistance Program (EAP)
• Discounted health insurance and exclusive banking offers
• Purchased annual leave
• 12 weeks paid parental leave and keep-in-touch days
• Discounts on health and wellbeing products

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominately in Australia and New Zealand.

We believe materials are not recycled until they've been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.

You will be required to meet Visy's employment criteria which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.