Field Service Technician

LETO Technology Pty Ltd; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Phone

Laptop + tools

Overtime pay

Bonus

Training

Career development

Job summary

LETO Technology is seeking a hands-on Field Service Technician to diagnose, repair and maintain high-speed production equipment in customer sites. You’ll travel regularly across states and interstate to ensure uptime and top-tier service outcomes.

Ideal candidates have 5+ years in field service or automation, with Electrical/Electronics/Mechatronics qualifications, strong fault-finding across electrical, mechanical and software systems, and a commitment to ownership and clear communication.

Qualifications

• 5+ years’ experience in field service, industrial maintenance, or automation.
• Trade or tertiary qualification in Electrical, Electronics, or Mechatronics.
• Strong fault‑finding across electrical, mechanical and software systems.

Responsibilities

• Install, commission, and maintain CIJ, TIJ, TTO, Laser, LPA & LCM systems.
• Diagnose and resolve electrical, mechanical, and software faults.
• Deliver first-time fix outcomes in fast-paced production environments.
• Perform preventative and predictive maintenance activities.
• Train operators and maintenance teams on correct system use.
• Accurately complete service reports, parts usage, and asset records within a Service CRM.
• Manage and maintain motor vehicle stock, ensuring readiness and control of parts and tools.
• Support customer improvements, upgrades, and reliability initiatives.
• Work closely with internal teams.
• Meet assigned KPIs across utilization, service quality, and commercial contribution.

Skills

Field service

Electrical/electronics

Fault-finding

Reading schematics

Ownership/communication

Education

Trade or tertiary qualification in Electrical/Electronics/Mechatronics

Tools

Service CRM

Job description

Field Service Technician

Join a High-Performance Service Team

LETO Technology is a premium provider of industrial coding and identification systems, supporting some of Australia’s leading FMCG, pharmaceutical, and manufacturing businesses.

As we continue to scale nationally, we’re building a high-performance service team focused on reliability, technical excellence, and customer outcomes - not just activity.

If you take ownership, solve problems properly the first time, and hold yourself to a high standard - you’ll fit right in.

The Role

This is a hands‑on, customer‑facing Field Service Role supporting high‑speed production environments.

You’ll be trusted to diagnose, resolve, and prevent issues across critical production equipment - where downtime matters.

Basic product training will be provided; however, this role is best suited to someone who can hit the ground running, applying existing technical experience while continuing to develop and refine their capability on the job.

Key Responsibilities

• Install, commission, and maintain CIJ, TIJ, TTO, Laser, LPA & LCM systems
• Diagnose and resolve electrical, mechanical, and software faults
• Deliver first-time fix outcomes in fast-paced production environments
• Perform preventative and predictive maintenance activities
• Train operators and maintenance teams on correct system use
• Accurately complete service reports, parts usage, and asset records within a Service CRM
• Manage and maintain motor vehicle stock, ensuring readiness and control of parts and tools
• Support customer improvements, upgrades, and reliability initiatives
• Work closely with internal teams
• Meet assigned KPIs across utilization, service quality, and commercial contribution

This role includes Regular State-Based and Interstate-Based Travel, participation in a rotating on-call roster, and weekend work aligned to customer requirements.

What You’ll Bring

We’re looking for capable, reliable, and accountable technicians, engineers or trades who can operate independently and represent a premium service standard.

Essential

• 5+ years’ experience in field service, industrial maintenance, or automation
• Trade or tertiary qualification in Electrical, Electronics, or Mechatronics
• Strong fault‑finding across electrical, mechanical and software systems
• Ability to read and interpret technical drawings and schematics
• High level of ownership, organization, and communication
• Current Australian Driver’s License

Highly Regarded

• Experience with packaging, printing, or production line equipment
• Exposure to FMCG or high-speed manufacturing environments

Salary & Package

We offer above-market packages aligned to capability and experience.

Additional Benefits

• Company vehicle, phone, laptop + tools
• Guaranteed overtime
• Performance-based bonus
• Ongoing product and technical training
• Career development opportunities

Why Join LETO

• Premium Service Model: we focus on outcomes, not shortcuts
• Career Growth: clear progression into senior and leadership roles
• Technical Development: ongoing exposure to advanced systems and customers
• Real Impact: your work directly affects production uptime and customer success

Our Standard

This is not a clock-in, clock-out role.

We operate in environments where performance, reliability, and accountability matter.

You’ll be expected to:

• Take ownership of outcomes
• Communicate clearly with customers and the team
• Deliver work that meets a high technical standard

In return, you’ll be part of a team that backs you, develops you, and rewards performance.