Field Service Team Leader F/M/X

Socomec Sas; Australia; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for growth

Supportive work environment

Job summary

A leading engineering firm in Australia is seeking a Field Service Manager to lead and develop a team of Field Service Technicians. The role involves ensuring quality service delivery, managing operational performance, and fostering customer relationships. Candidates should possess a strong service operations background, effective communication skills, and the ability to manage KPIs. This position offers a dynamic work environment and competitive compensation, along with opportunities for leadership growth.

Qualifications

• Proven experience in field service execution and management.
• Strong understanding of service operations and customer support.
• Ability to interpret and manage KPIs for performance improvement.

Responsibilities

• Lead and support a team of Field Service Technicians.
• Guarantee efficient execution of maintenance and repairs.
• Handle escalated cases and ensure quality standards.

Skills

Team leadership

Customer-oriented mindset

Problem-solving

Communication

Job description

Key Responsibilities

Team Leadership & Development

• Lead, coach, and support a team of Field Service Technicians across the Northern territory.
• Conduct performance evaluations, coaching sessions, and skill development plans.
• Ensure optimal workforce planning, route optimization, and daily scheduling.
• Preventive and curative maintenance of products

Operational Management

• Guarantee efficient execution of on‑site interventions, maintenance, repairs, and installations.
• Monitor operational KPIs (response time, first‑time fix rate, productivity, customer satisfaction).
• Implement continuous improvement initiatives across the region.
• Ensure correct use of service tools, systems, and reporting methods.

Customer Excellence

• Handle escalated cases and provide second‑level support when needed.
• Promote a customer‑first mindset and ensure all interventions meet quality standards.
• Build strong relationships with key regional partners, clients, and stakeholders.

Cross‑Functional Collaboration

• Work closely with logistics, planning, quality, technical support, and other regional teams.
• Provide structured feedback to central teams to improve tools, processes, and products.
• Deliver accurate reporting and insights to the National After Sales Manager.

Compliance, Quality & Safety

• Ensure technicians follow safety procedures, company policies, and industry standards.
• Guarantee accuracy in administrative tasks, documentation, and service reporting.
• Promote a culture of safety and quality within the field service organization.

Profile & Competencies

• Proven experience in field service execution and management, team leadership, or technical coordination.
• Strong understanding of service operations, on‑site interventions, and customer support.
• Ability to interpret and manage KPIs and leverage data for performance improvement.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Strong communicator, both with technicians and central departments.
• Autonomous, proactive, and able to make decisions with impact.
• Proficiency in Dutch and French (English is an asset).

What We Offer

• A high‑impact role managing a key strategic region.
• Opportunities for growth and leadership development within the organization.
• A dynamic and supportive work environment.
• Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).