Supervisor Service Operations - Power

Vertiv Group Corporation; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company Vehicle

Job summary

Vertiv Group Corporation in Melbourne is seeking a Supervisor to manage customers and staff for daily maintenance service delivery in the region. You will supervise power Customer Engineers to meet deliverables and coordinate quotes, planning, and reporting.

The role requires leadership, OH&S adherence, and strong communication. You will oversee field personnel, audits, and ensure timely responses to client requests, while maintaining safety and quality standards.

Qualifications

• Electrical or Electronics trade qualification required.
• Supervisory/management qualification preferred.
• Proven interpersonal and communication skills.

Responsibilities

• Manage customers and staff for day-to-day maintenance service delivery.
• Coordinate quotes for small works, T&M, installations and start-ups.
• Supervise field staff and ensure OH&S adherence.
• Prepare and provide reports, manage timesheets and leaves.
• Respond promptly to client requests and escalations.

Skills

Interpersonal skills

Communication skills

Commercial acumen

Microsoft Office

Education

Electrical or Electronics Trade qualification

Supervisory/management qualification

Tools

Microsoft Office

Job description

Position Summary/Objectives of Incumbent:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major activities to be performed:

Administration / Planning & Reporting

• Provide quotes for small works, T&M, installations and start-ups
• Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
• Support field personnel in the execution of their administrative task
• Prepare and provide reports as requested by management
• Ensure timesheets are entered in the system correctly.
• Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

• Coordinate and schedule the general duties of power staff and subcontractors
• Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
• Respond to customer requests for minor quotation or service advice within a timely manner.
• Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
• Assist Customer Engineers with complex technical problems
• Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
• Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE is provided
• Report all incident / injury on time

Please note:

• On Call Rotating Roster 1 every 4 weeks
• Company Vehicle

Employees reporting to Incumbent:

• customer engineers

Main contacts within Company

• Warehouse/inventory management staff,
• Service Technical Support,
• Safety Manager,
• Sales Staff
• Service Admin Support Staff

Main contacts outside the Company

• Customers,
• Subcontractors
• Vendors

Education/Qualification:

• Electrical or Electronics Trade qualification
• Supervisory/management qualification

Specialist Knowledge:

• Interpersonal and relationship management skills
• Communication skills and commercial acumen

Practical Experience:

• Proficiency in Microsoft Office applications
• Proven track record within the power industry managing a field service team

Personal Characteristics:

• Customer-centric
• Team player
• Well organised
• Solution oriented