Field Service Technician

Metso; Orange City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual incentive program

Additional annual leave

Parental leave (18 weeks)

Volunteer leave

Social club

Family events

Medical benefits

Salary continuance insurance

Education assistance

Job summary

Metso is seeking a Field Service professional to perform hands-on service on Metso Mineral Processing Equipment in the field at various customer sites. You will coordinate with customers, product divisions and sales to deliver technical services in conjunction with the sales team.

You will analyze equipment faults, supervise field projects, complete inspections, and input data into CRM. The role requires an Australian recognised trade qualification, a current motor vehicle license, the ability

Qualifications

• Australian recognised trade qualification required.
• Current motor vehicle license is mandatory.
• Ability to travel and stay away from home as required.
• Strong fault-finding aptitude and technical curiosity.
• Excellent communication and interpersonal skills are essential.
• Ability to read electrical, pneumatic, hydraulic and mechanical schematics.

Responsibilities

• Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer sites.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and RCA where applicable.
• Promote products and services to customers
• Identify equipment not in our installed base and input data into CRM

Skills

Field service

Fault diagnosis

Communication skills

Interpersonal skills

Schematics reading

MS Office

Driver's license

Education

Australian trade qualification

Tools

MS Office

Job description

Focusing on Metso Processing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares
and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Manager. This role will allow opportunities
to gain experience and training on other Metso products and services.

Main responsibilities

Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer site.

Provide technical liaison services between customers, product divisions and sales personnel.

Perform technical evaluations and analyse equipment and machine component failures.

Supervise and oversee projects on customer sites.

Complete field machine inspections per global and customer procedures.

Escalate questions and analysis to Technical Support and Engineering.

Prepare post site visit reports, time sheets and expenses after site visits.

Support warranty process and Root Cause Analysis (RCA) where applicable.

Promote products and services to customers

Promote Technical Support value add and support Technical Support Teams

Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR

A relevant Australian recognised trade qualification.

Knowledge of Metso equipment advantageous.

High-level fault-finding aptitude.

Intermediate computer literacy in MS Office – Word and Excel.

Must have current motor vehicle license.

Must be physically fit and able to pass random medical and drug tests.

Excellent communication and interpersonal skills.

Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.

Ability to work away from home, for extended periods and extended hours, on weekends or as required.

Clearly understand and competency in Risk management and safety rule compliance.

Ability to travel within short notice.

What's in it for you

A work environment where safety is always the number one priority – both your physical and mental health is our priority

A competitive base salary reflective of your skills and experience with annual incentive program

Additional Annual Leave benefit for all permanent and maximum term employees

Gender Neutral Paid Parental Leave of 18 weeks at full pay

Paid Volunteer Leave so you can give back to the local community or an organisation of your choice

Active Social Club and company wide social events as your social wellness is important to us

Family focused events as your family forms part of our close-knit community

Comprehensive medical benefits including discounted private health insurance for employees and immediate family

Company provided Salary Continuance insurance cover

Career development & education assistance to further your technical and leadership ambitions