Field Service Technician

Metso; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive program

Additional Annual Leave

Paid Parental Leave (18 weeks)

Paid Volunteer Leave

Social Club & events

Family oriented events

Medical benefits including private ins

Salary Continuance insurance

Career development & education

Job summary

Metso is seeking a Field Service professional to provide hands-on service on mineral processing equipment in customer sites across Queensland. You will liaise between customers, product divisions and sales, perform fault analysis, and supervise field projects.

The role requires a current drivers license, ability to read complex schematics, and readiness to travel or stay away from home as required. Strong communication and safety focus are essential.

Qualifications

• Australian recognised trade qualification is required.
• Knowledge of Metso equipment is advantageous.
• MS Office (Word/Excel) proficiency is expected.
• Current motor vehicle license is required.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills are essential.
• Ability to read electrical, pneumatic, hydraulic and mechanical schematics.
• Willingness to travel on short notice and work away from home for extended periods.

Responsibilities

• Provide hands-on service work on Metso Mineral Processing Equipment in the field at customer sites.
• Serve as technical liaison between customers, product divisions and sales.
• Perform technical evaluations and analyze equipment/component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global/customer procedures.
• Escalate questions to Technical Support and Engineering.
• Prepare post-site visit reports, time sheets and expenses.
• Support warranty processes and Root Cause Analysis where applicable.
• Promote products and services to customers.
• Promote Technical Support value add and support teams.
• Identify equipment not in installed base and input data into CR.

Skills

Fault-finding

Communication

Schematics reading

Travel readiness

Education

Australian recognised trade qualification

Job description

Focusing on Metso Processing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares
and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Manager. This role will allow opportunities
to gain experience and training on other Metso products and services.

Main responsibilities

Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer site.

Provide technical liaison services between customers, product divisions and sales personnel.

Perform technical evaluations and analyse equipment and machine component failures.

Supervise and oversee projects on customer sites.

Complete field machine inspections per global and customer procedures.

Escalate questions and analysis to Technical Support and Engineering.

Prepare post site visit reports, time sheets and expenses after site visits.

Support warranty process and Root Cause Analysis (RCA) where applicable.

Promote products and services to customers

Promote Technical Support value add and support Technical Support Teams

Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR

A relevant Australian recognised trade qualification.

Knowledge of Metso equipment advantageous.

High-level fault-finding aptitude.

Intermediate computer literacy in MS Office – Word and Excel.

Must have current motor vehicle license.

Must be physically fit and able to pass random medical and drug tests.

Excellent communication and interpersonal skills.

Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.

Ability to work away from home, for extended periods and extended hours, on weekends or as required.

Clearly understand and competency in Risk management and safety rule compliance.

Ability to travel within short notice.

What's in it for you

A work environment where safety is always the number one priority – both your physical and mental health is our priority

A competitive base salary reflective of your skills and experience with annual incentive program

Additional Annual Leave benefit for all permanent and maximum term employees

Gender Neutral Paid Parental Leave of 18 weeks at full pay

Paid Volunteer Leave so you can give back to the local community or an organisation of your choice

Active Social Club and company wide social events as your social wellness is important to us

Family focused events as your family forms part of our close-knit community

Comprehensive medical benefits including discounted private health insurance for employees and immediate family

Company provided Salary Continuance insurance cover

Career development & education assistance to further your technical and leadership ambitions