Field Service Solutions Architect — AI & Scheduling

Salesforce, Inc.; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Salesforce seeks a Field Service Specialist to lead technical pre-sales and architect end-to-end Field Service solutions for enterprise accounts in Sydney, NSW. You will collaborate with Account Executives to design scalable deployments using Salesforce Field Service and Agentforce, and to prove business value via hands-on proof of concepts.

The role emphasizes executive-level demonstrations, architecture design, and driving post-sale adoption in partnership with Customer Success, with travel up

Qualifications

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture.
• Deep expertise in Salesforce Field Service, scheduling optimization, mobile capabilities, and asset management.
• Experience leading technical discovery sessions and translating business requirements into solution architectures.
• Willingness to travel 25–50%.
• Preferred Salesforce certifications (Field Service Consultant, Application Architect, or System Architect).
• Industry background in utilities, manufacturing, healthcare, or telecommunications.
• Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation.
• Experience in or alongside customer success, professional services, or consulting.
• Track record of building customer champions and technical trust in enterprise accounts.

Responsibilities

• Lead end-to-end technical sales motions—from discovery and solution design to demo, proof of concept, and deal close.
• Conduct executive-level product demonstrations and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts.
• Lead technical design sessions, designing domain-specific Field Service workflows and architectures aligned to customer business objectives.
• Build and execute hands-on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities.
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes.
• Drive customer adoption and usage growth post-sale in partnership with Customer Success.
• Develop technical champions within customer organizations and establish long-term credibility with both technical and executive stakeholders.
• Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys.
• Provide competitive intelligence and positioning — know the Field Service landscape and articulate why Salesforce wins.

Skills

Enterprise software pre-sales

Solution architecture

Executive presentation

Travel readiness

APIs & integration

Field Service expertise

Communication

Tools

Salesforce Field Service

Agentforce

ServiceMax

APIs

Job description

Salesforce seeks a Field Service Specialist to lead technical pre-sales and architect end-to-end Field Service solutions for enterprise accounts in Sydney, NSW. You will collaborate with Account Executives to design scalable deployments using Salesforce Field Service and Agentforce, and to prove business value via hands-on proof of concepts.

The role emphasizes executive-level demonstrations, architecture design, and driving post-sale adoption in partnership with Customer Success, with travel up