Field Service Manager

KONE Elevators Pty Ltd; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

KONE Elevators Pty Ltd in Melbourne is seeking a Field Service Manager to lead and develop a high-performing field service team. You will coordinate maintenance and repair activities, manage scheduling and administration, and drive safe, high-quality service delivery on site.

This leadership role requires strong communication, the ability to motivate others, and a customer-focused mindset. You’ll build customer relationships through site visits and ensure operational efficiency while upholding

Qualifications

• Experience coordinating people, projects, or operations in a fast-paced environment.
• Strong leadership potential with the ability to motivate and develop others.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple priorities and adapt to changing business needs.
• Customer-focused mindset with commitment to delivering positive outcomes.
• Strong commitment to workplace safety and quality standards.

Responsibilities

• Leading, coaching, and developing a team of field technicians to achieve high performance and engagement.
• Planning and coordinating maintenance and repair activities to ensure efficient service delivery.
• Managing scheduling, administration, and operational processes to support daily business activities.
• Monitoring inventory and materials to ensure jobs are completed effectively and on time.
• Building and maintaining strong customer relationships through regular site visits and engagement.
• Driving a culture of safety, quality, and continuous improvement.

Skills

Leadership

Team development

Customer focus

Communication

Safety compliance

Stakeholder management

Job description

Great benefits and remuneration - Base + car allowance + 12.5% superannuation

Lead and develop a high-performing field service team

Work with industry-leading technology and innovative solutions

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We're looking for a Field Service Manager to join our service team in Melbourne.

In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.

What will you be doing?

Leading, coaching, and developing a team of field technicians to achieve high performance and engagement

Planning and coordinating maintenance and repair activities to ensure efficient service delivery

Managing scheduling, administration, and operational processes to support daily business activities

Monitoring inventory and materials to ensure jobs are completed effectively and on time

Building and maintaining strong customer relationships through regular site visits and engagement

Driving a culture of safety, quality, and continuous improvement

Contributing to customer satisfaction and helping to deliver exceptional service outcomes

What are we looking for?

Experience coordinating people, projects, or operations in a fast-paced environment

Strong leadership potential with the ability to motivate and develop others

Excellent communication and relationship-building skills

Proven ability to manage multiple priorities and adapt to changing business needs

A customer-focused mindset and commitment to delivering positive outcomes

Strong commitment to workplace safety and quality standards

Current driver's licence

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation

Access to industry-leading training, learning, and development programs

The opportunity to make a genuine impact on customers, communities, and the future of urban mobility

At KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.

Please note: Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.

This position is being sourced directly by KONE. We respectfully request no agency approaches.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

We are one of the global leaders in the elevator(lift) and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for elevators, escalators and automatic building doors.

Our objective is to offer the best People Flow® experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanising environment.

Source: This is an extract from the company's own website.

We are one of the global leaders in the elevator(lift) and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for elevators, escalators and automatic building doors.

Our objective is to offer the best People Flow® experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanising environment.

Source: This is an extract from the company's own website.

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