Service Operations Manager

KONE; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Career progression opportunities

Total rewards package

Learning & development programs

Supportive team culture

Job summary

KONE is seeking an exceptional Service Operations Manager in Adelaide to lead and develop a high-performance team, delivering service objectives with a customer-centric mindset and a focus on safety and quality. You will drive budgeting, forecasting and continuous improvement, maintain strong customer relationships, and report on regional performance to the senior leadership team.

Join a global organisation committed to training and career progression, with comprehensive rewards and a culture

Qualifications

• 5+ years’ experience running a service operations team.
• Bachelor’s degree or a strong Electrical/ Mechanical background desired.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.
• Excellent Customer Relationship management skills

Responsibilities

• Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitoring sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

Skills

Leadership

Team management

Customer relationship management

Forecasting

Budgeting

Education

Bachelor's degree or strong Electrical/ Mechanical background

Job description

Great benefits and remuneration – Base + car allowance+ bonus Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality At KONE, you’ll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. Our work will take you in different directions. KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadership team in Adelaide, South Australia. In this role, you will lead, coach, and develop a team to achieve service operations targets and business objectives while ensuring a customer-centric culture and a strong service mindset.

What will you be doing?

• Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitoring sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

Are you the one?

• 5+ years’ experience running a service operations team.
• Bachelor’s degree or a strong Electrical/ Mechanical background desired.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.
• Excellent Customer Relationship management skills

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• Excellent culture and supportive team

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.