Service Operations Manager

KONE Elevators Pty Ltd; Adelaide; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Career progression opportunities

Total reward elements

Learning and development programs

Supportive team culture

Job summary

KONE Elevators Pty Ltd in Adelaide, SA, seeks an experienced Service Operations Manager to lead and develop the service operations team within the Senior leadership group.

You will drive safety, customer satisfaction and regional performance, while developing business plans, budgets and forecasts to meet strategic targets. This role requires strong commercial insight and leadership across a national service network.

Qualifications

• 5+ years’ experience running a service operations team.
• Bachelor’s degree or strong Electrical/Mechanical background.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.

Responsibilities

• Promote a strong safety culture by ensuring compliance with safety standards and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitor sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction by keeping customers updated regarding upcoming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

Skills

Leadership

Forecasting

Pricing

Commercial decisions

Education

Bachelor’s degree or Electrical/Mechanical background

Job description

Great benefits and remuneration – Base + car allowance+ bonus

Work with industry-leading products and technology

Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadership team in Adelaide, South Australia. In this role, you will lead, coach, and develop a team to achieve service operations targets and business objectives while ensuring a customer‑centric culture and a strong service mindset.

What will you be doing?

Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.

Ensure a high level of customer satisfaction in the region.

Lead, coach and develop your team to achieve business objectives and regional performance targets.

Develop and execute business plans, including budgeting, forecasting and financial performance management.

Champion continuous improvement initiatives across operational processes.

Monitoring sales results in the region.

Secure and extend existing maintenance portfolio and profitability of KONE.

Ensure customer satisfaction in the region by keeping customers updated regarding up‑coming maintenance schedules.

Responsible for installation to maintenance handover process.

Participate in service management meetings at a national level.

Are you the one?

5+ years’ experience running a service operations team.

Bachelor’s degree or a strong Electrical/ Mechanical background desired.

Strong business acumen - understanding of the market and customer needs.

Confident reporting, forecasting, pricing and making commercial decisions.

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• Excellent culture and supportive team

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.