Field Service Manager

KONE; City of Melbourne; Vor Ort; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Car allowance

12.5% superannuation

Zusammenfassung

KONE in Melbourne is seeking a Field Service Manager to lead and develop a high-performing field service team. You will coordinate maintenance, manage scheduling, and ensure exceptional customer service while upholding safety and quality standards.

Join a global leader in the elevator industry with opportunities for career progression and access to industry-leading training and development. Australian residency or citizenship is required for this direct hire position.

Qualifikationen

• Experience coordinating people, projects, or operations in a fast paced environment.
• Strong leadership potential with the ability to motivate and develop others.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple priorities and adapt to changing business needs.
• A customer-focused mindset and commitment to delivering positive outcomes.
• Strong commitment to workplace safety and quality standards.

Aufgaben

• Leading, coaching, and developing a team of field technicians to achieve high performance and engagement.
• Planning and coordinating maintenance and repair activities to ensure efficient service delivery.
• Managing scheduling, administration, and operational processes to support daily business activities.
• Monitoring inventory and materials to ensure jobs are completed effectively and on time.
• Building and maintaining strong customer relationships through regular site visits and engagement.
• Driving a culture of safety, quality, and continuous improvement.
• Contributing to customer satisfaction and helping to deliver exceptional service outcomes.

Kenntnisse

Team leadership

Stakeholder management

Communication

Scheduling

Safety culture

Jobbeschreibung

Great benefits and remuneration - Base + car allowance + 12.5% superannuation

Lead and develop a high-performing field service team

Work with industry-leading technology and innovative solutions

At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. Our work will take you in different directions.

We're looking for a Field Service Manager to join our service team in Melbourne. In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.

What will you be doing?

• Leading, coaching, and developing a team of field technicians to achieve high performance and engagement
• Planning and coordinating maintenance and repair activities to ensure efficient service delivery
• Managing scheduling, administration, and operational processes to support daily business activities
• Monitoring inventory and materials to ensure jobs are completed effectively and on time
• Building and maintaining strong customer relationships through regular site visits and engagement
• Driving a culture of safety, quality, and continuous improvement
• Contributing to customer satisfaction and helping to deliver exceptional service outcomes

What are we looking for?

• Experience coordinating people, projects, or operations in a fast-paced environment
• Strong leadership potential with the ability to motivate and develop others
• Excellent communication and relationship-building skills
• Proven ability to manage multiple priorities and adapt to changing business needs
• A customer-focused mindset and commitment to delivering positive outcomes
• Strong commitment to workplace safety and quality standards
• Current driver's licence

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation

Access to industry-leading training, learning, and development programs

The opportunity to make a genuine impact on customers, communities, and the future of urban mobility

At KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.

Please note: Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.

This position is being sourced directly by KONE.

We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities.

As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries.

KONE class B shares are listed in the Nasdaq Helsinki Ltd. in Finland.