Field Service Engineer

John Morris Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

John Morris Group in Sydney, NSW, is seeking a full-time Field Service Engineer based in Chatswood to deliver on-site installation, maintenance and repairs of laboratory, scientific and industrial instruments. The role involves hands-on service, diagnosing faults and providing customer support, with occasional interstate and international travel for training.

You will work with global brands, document service visits, and contribute to service program discussions.

Qualifications

• A qualification in mechanical or electrical engineering.
• Experience servicing scientific or laboratory equipment.
• Excellent fault-finding and problem-solving skills.
• Strong communication and organisational abilities.
• Willingness to travel domestically and internationally for factory training.
• Australian working rights or able to obtain.

Responsibilities

• Deliver technical service and support to customers.
• Diagnose and complete repairs efficiently and accurately.
• Install and commission new equipment on-site.
• Build relationships with customers and support service agreement discussions.
• Maintain clear documentation of all service visits and actions taken.

Skills

Mechanical Engineering

Electrical Engineering

Lab equipment servicing

Fault finding

Communication skills

Organisational skills

Travel willingness

Education

Engineering degree

Tools

Service reporting systems

Job description

The Opportunity

We're seeking a full-time Field Service Engineer to join our team based in Chatswood, NSW. In this hands-on role, you'll provide on-site technical service including installation, maintenance, troubleshooting, and customer support across a range of laboratory, scientific and industrial instruments. Occasional interstate travel is required, as well as international travel for factory training.

Key Responsibilities

• Deliver technical service and support to customers
• Diagnose and complete repairs efficiently and accurately
• Install and commission new equipment on-site
• Build relationships with customers and support service agreement discussions
• Maintain clear documentation of all service visits and actions taken

About You

To thrive in this role, you will have:

• A qualification in mechanical or electrical engineering
• Experience servicing scientific or laboratory equipment
• Excellent fault-finding and problem-solving skills
• Strong communication and organisational abilities
• A customer-first mindset and a high level of self-motivation
• Proficiency with computers and service reporting systems
• Willingness to travel domestically and internationally for factory training.
• Australian working rights or able to obtain

Why Join Us?

At John Morris Group, we invest in our people. From factory training to working with global brands and innovative technologies, you'll be supported by a collaborative team that values your growth and success.