Field Service Delivery Lead - Aged Care

Healthcare Australia; Warrnambool; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Work Life Leave

Hybrid working

Development

Job summary

Healthcare Australia (HCA) is seeking a Service Delivery Lead to manage a team of Support Workers in the Warrnambool region. You will lead, coach and mentor staff in the field, ensure safe, high-quality home care, and strengthen client relationships to deliver outstanding care outcomes.

You'll work closely with Recruitment, Rostering and the Homecare team to optimise scheduling, manage shifts, and drive continuous improvement in service delivery while traveling across the service area as needed.

Qualifications

• Experience leading frontline care teams.
• Strong coaching and mentoring abilities in home care.
• Excellent client relationship and communication skills.

Responsibilities

• Lead and develop Support Workers through onboarding, field visits and performance reviews.
• Deliver great client outcomes by building strong relationships and handling concerns.
• Coordinate the workforce with Rostering and Recruitment to optimise availability.
• Identify opportunities to improve service delivery and workforce practices.
• Collaborate with Care Managers and wider teams to solve problems and improve care.

Skills

Coaching

Mentoring

Leadership

Client relations

Communication

Prioritization

Travel

Driver's license

Job description

Healthcare Australia (HCA) is seeking a Service Delivery Lead to manage a team of Support Workers in the Warrnambool region. You will lead, coach and mentor staff in the field, ensure safe, high-quality home care, and strengthen client relationships to deliver outstanding care outcomes.

You'll work closely with Recruitment, Rostering and the Homecare team to optimise scheduling, manage shifts, and drive continuous improvement in service delivery while traveling across the service area as needed.