Home Care Workforce Lead - Field Coach & Ops
RSL LifeCare
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Job summary
RSL LifeCare is seeking a Workforce Operations Lead – Home Care to guide and empower frontline Support Workers delivering person-centred care across our home services. You’ll partner with Workforce Planning, Care Coordinators and Regional Managers to align staffing, safety and quality in client care.
You will coach teams, drive performance, manage recruitment and onboarding, and maintain compliance with aged care standards.
Qualifications
- Bachelor's degree in health administration or related field.
- Experience leading frontline teams in Home Care, Aged Care, Community Services, Disability or Healthcare environments.
- Experience with workforce planning, performance management and recruitment.
- Strong communication and stakeholder engagement skills.
- Knowledge of aged care legislation and funding programs.
Responsibilities
- Lead, coach and support a team of Support Workers to deliver high-quality, person-centred care.
- Manage workforce performance, attendance and capability.
- Monitor productivity and workforce availability to meet service demand.
- Collaborate with Workforce Planning to optimise capacity and deployment.
- Drive recruitment, onboarding and development of frontline staff.
- Ensure compliance with aged care standards and safe work practices.
Skills
Education
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Job description
RSL LifeCare is seeking a Workforce Operations Lead – Home Care to guide and empower frontline Support Workers delivering person-centred care across our home services. You’ll partner with Workforce Planning, Care Coordinators and Regional Managers to align staffing, safety and quality in client care.
You will coach teams, drive performance, manage recruitment and onboarding, and maintain compliance with aged care standards.
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