Skilled Labourer

Roundwood Engineering & Civil Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Healthcare Australia (HCA) is seeking a Service Delivery Lead to manage a team of Support Workers across a Sydney service area. This hands-on leadership role involves coaching, mentoring and ensuring high-quality care outcomes for clients.

You will collaborate with Care Managers, Recruitment and Rostering to balance workloads, respond to concerns, and drive service improvements while maintaining strong client relationships in the field.

Qualifications

• Experience leading a team of support workers in home care.
• Ability to respond to client concerns and complaints, maintaining high-quality services.
• Strong relationship-building and communication skills.
• Current driver’s licence and willingness to travel across the service area.

Responsibilities

• Lead & develop: Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
• Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
• Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Skills

Team leadership

Coaching & mentoring

Client relationship management

Communication skills

Driver’s licence

Travel across service area

Job description

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Homecareis carethat comes to you. With HCA’s home care services, you canmaintainyour independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in‑home care specialists are experts at developing personalised care plans that meet your unique needs.

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

Job Description

Are you a Team Leader with aged care and support worker experience? Healthcare Australia (HCA) is looking for an exceptional Service Delivery Lead who knows how to build great teams and deliver outstanding outcomes for clients.

This is a hands‑on people leadership role where you will lead a team of Support Workers across a broad Sydney service area. You'll be out in the field, coaching and mentoring your team, supporting client relationships, managing service issues and working closely with Recruitment, Rostering and our broader Homecare team to make sure we have the right people delivering the right support. Day to day you will:

• Lead & develop: Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
• Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
• Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Collaborate: Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Let’s talk about you!

You may be an experienced support worker ready to jump into a leadership role, or you may have previous experience as a retail manager and are now a support worker? Either way, you understand the Home Care environment and bring exceptional leadership skills!

We are looking for an experienced people leader who understands frontline care and brings the following skills:

• Experience coaching, mentoring and developing staff.
• A strong understanding of the realities of frontline care and supporting vulnerable clients.
• Confidence managing client concerns, complaints and difficult conversations.
• Excellent relationship‑building and communication skills.
• The ability to manage multiple priorities in a busy environment.
• Confidence working across multiple stakeholders and teams.
• A current driver’s licence and the ability to travel across the service area for field visits.