Parts & Service Coordinator

Komatsu Australia; City Of Greater Geraldton; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Geraldton is seeking a Parts and Service Coordinator to be the focal point for quotes, orders, and progress updates. You will support the branch by sourcing parts, scheduling services, and coordinating between teams to ensure a smooth, customer-focused experience.

This role offers the opportunity to grow within a global company and contribute to a high-standard, zero-harm culture while working in Geraldton.

Qualifications

• Experience interpreting parts and translating customer requirements.
• Knowledge of earth-moving equipment and components.
• Ability to deliver high-level customer service.
• Forklift licence is preferred.
• Understanding of service department operations.

Responsibilities

• Provide quotes and place orders efficiently.
• Prepare detailed progress reports for customers.
• Source parts and schedule services for the branch.
• Coordinate between teams to ensure timely service.
• Action service requests and update customers for a positive experience.

Skills

Parts interpreting

Earth moving equipment

Customer service

Forklift licence

Service operations

Job description

Komatsu Australia Pty Ltd At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is seeking an exceptional Parts and Service Coordinator to join our Geraldton Branch.

You’ll be the central point of contact providing quotes, orders, and detailed progress reports.

This important role will assist the branch to maintain a high level of customer support, including sourcing parts, scheduling services and coordinating between teams.

Working with our customers you’ll be actioning service requests in a timely manner and updating our customers for a positive experience.

If you’re looking to develop a career within a global company, join Komatsu in Geraldton!

Role Located: Geraldton, WA

Roster:5:2

What we are looking for:

• Parts interpreting experience
• Knowledge of earth moving equipment
• Able to provide a high level of customer service
• Current forklift licence is preferred
• Understanding of service department operations

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

Komatsu Benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis Qantas Crown IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu