Workshop Coordinator

Hitachi Construction Machinery Australia; City of Greater Dandenong; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary package

Biannual bonuses

Employee perks program

Job summary

Hitachi Construction Machinery Australia (HCA) is seeking a highly organised Workshop Coordinator at our Dandenong Branch. Reporting to the Service Manager, you will plan and coordinate workshop repairs, machine builds, and refurbishment activities to ensure timely delivery.

You will work with technicians, suppliers and internal stakeholders to manage priorities, monitor progress, and maintain accurate documentation and compliance.

Qualifications

• Demonstrated ability to manage multiple priorities in a workshop environment.
• Strong communication with technicians, suppliers and customers.
• High attention to detail with solid administrative capability.

Responsibilities

• Coordinate workshop schedules, machine builds, and refurbishment projects.
• Manage job progress, WIP, work orders, and invoicing activities.
• Coordinate parts procurement and ensure materials are available before work commences.
• Liaise with technicians, suppliers, subcontractors, and customers to ensure smooth project delivery.
• Monitor timelines, identify potential delays, and proactively resolve scheduling issues.
• Maintain accurate documentation, reporting, and compliance records.
• Support quality, safety, and continuous improvement initiatives across the workshop.

Skills

Organisational skills

Communication skills

Stakeholder management

Administrative capability

Proactive problem-solving

Job description

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, known for our quality products and strong customer partnerships.

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, known for our quality products and strong customer partnerships.

The Opportunity

We are seeking a highly organised and proactive Workshop Coordinator to join our team at our Dandenong Branch.

Reporting to the Service Manager, you will be responsible for coordinating workshop repairs, machine builds, and refurbishment activities to ensure jobs are planned, resourced, and completed efficiently. Acting as the central point of coordination, you'll work closely with technicians, suppliers, subcontractors, and internal stakeholders to maintain workflow, manage priorities, and deliver an exceptional customer experience.

Key Responsibilities

• Coordinate workshop schedules, machine builds, and refurbishment projects
• Manage job progress, WIP, work orders, and invoicing activities
• Coordinate parts procurement and ensure materials are available before work commences
• Liaise with technicians, suppliers, subcontractors, and customers to ensure smooth project delivery
• Monitor timelines, identify potential delays, and proactively resolve scheduling issues
• Maintain accurate documentation, reporting, and compliance records
• Support quality, safety, and continuous improvement initiatives across the workshop

About You

• Previous experience in a Workshop Coordinator, Service Coordinator, Planner, Scheduler, Service Advisor, or similar role
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• High attention to detail and strong administrative capability
• Experience within construction, heavy equipment, automotive, manufacturing, mining, or a related industry will be highly regarded
• A proactive, solutions-focused approach with a strong customer focus

Hitachi Benefits - What's On Offer

• Rewarding Salary Package: Competitive base salary + super + earn company biannual bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company. As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.