Field Performance Lead | Flexible, Data-Driven Ops Leader

nbn; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

nbn is seeking a Field Performance Lead to drive performance, productivity, compliance and continuous improvement for the internal field workforce across the region. You will leverage data-driven insights and operational expertise to identify trends and opportunities to enhance customer experience, quality, safety, workforce effectiveness and cost outcomes.

You will partner with Region and Field Area Managers, Safety and Quality teams, and Control Tower Performance functions to deliver

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience analyzing performance trends using data.
• Strong stakeholder management and communication skills.

Responsibilities

• Drive performance, productivity, compliance and continuous improvement of the field workforce.
• Analyze performance trends and use data-driven insights to improve outcomes.
• Collaborate with Region and Field Area Managers, Safety and Quality teams, and Control Tower Performance functions.
• Provide governance, visibility and escalation across field operations.

Skills

Power BI

Stakeholder management

Data analysis

Operational leadership

Education

Bachelor's degree in Telecommunications, Business, or related

Tools

SMAX

Job description

nbn is seeking a Field Performance Lead to drive performance, productivity, compliance and continuous improvement for the internal field workforce across the region. You will leverage data-driven insights and operational expertise to identify trends and opportunities to enhance customer experience, quality, safety, workforce effectiveness and cost outcomes.

You will partner with Region and Field Area Managers, Safety and Quality teams, and Control Tower Performance functions to deliver