Field Business Operations Lead

nbn; Sydney; On-site; AUD 170,000 - 230,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

nbn is seeking a Field Business Operations Lead to drive alignment and execution of regional field operations, delivering safe, efficient and predictable outcomes. You will lead across workforce performance, readiness, project delivery, quality and customer experience within a scalable operating model.

The role partners with Field Operations, Planning, Project Delivery, Quality and Performance teams to convert business priorities into delivery plans and to manage risks and dependencies across

Qualifications

• Bachelor's degree in CS or Software Eng as stated.
• SAFe certification required or equivalent.
• Experience in large, enterprise environments and delivery.
• Strong analytical and problem-solving skills across stakeholders.

Responsibilities

• Align regional field operations to safe, efficient delivery outcomes.
• Translate priorities into actionable delivery plans across teams.
• Manage operational risks, dependencies and performance metrics.
• Collaborate with Field Operations, Planning and Project Delivery.

Skills

SAFe certification

Business analysis

Solution design

Delivery leadership

Stakeholder engagement

Education

Bachelor's degree in Computer Science or Software Engineering

Job description

Job Expectations

Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Field Business Operations Lead reporting to Executive Manager Field Business Operations

A bit about your role

The Field Business Operations Lead is responsible for driving the alignment and execution of regional field operations to ensure safe, efficient and predictable delivery outcomes. The role provides operational leadership across workforce performance, readiness, project delivery, quality, customer experience and continuous improvement by integrating planning, execution and performance activities into a cohesive operating model.

Working closely with Field Operations, Planning, Project Delivery, Quality, Performance and other key stakeholders, the Field Operations Lead translates business priorities into actionable delivery plans, manages operational risks and dependencies, and drives performance improvement. The role ensures field execution aligns with organisational objectives, governance requirements and workforce capability, while supporting operational excellence and regional maturity.

A bit about you

This role requires a highly capable business and delivery professional preferably with a bachelor's degree in computer science, Software Engineering, or a related discipline, complemented by Scaled Agile (SAFe) certification. The successful candidate will bring experience in business analysis, solution design and delivery within large, complex enterprise environments. They will have a proven ability to translate business needs into practical, customer-focused solutions while working effectively across multiple stakeholders, business units and technology teams.

Success will come from a results-driven professional with strong analytical and problem-solving skills, capable of translating business requirements into scalable technology solutions. The successful candidate will excel in stakeholder engagement, risk management, process improvement and continuous improvement, while driving operational efficiency and delivering outcomes in complex environments.

The ideal candidate will have telecommunications industry experience and a strong background in project delivery, with expertise in change management and operational implementation. They will be experienced in driving business transformation initiatives, supporting agile delivery practices, and ensuring solutions are successfully embedded into day-to-day operations. Strong analytical, communication and stakeholder engagement skills are essential, along with the ability to manage competing priorities and contribute to successful business outcomes in a fast-paced and evolving environment.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network-a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

This role will be located in Sydney or Melbourne

Please note that this role is a permanent op