Field Performance Lead: Data-Driven Ops & Flexible Work

nbn; Perth; On-site; AUD 150,000 - 185,000; Full time

Benefits offered by this job

Flexible working arrangements

Great training opportunities

Job summary

nbn is seeking a Field Performance Lead to drive performance and continuous improvement across the regional field workforce. You will leverage data-driven insights, governance, and cross-functional collaboration to enhance customer outcomes and operational excellence.

The ideal candidate has telecommunications expertise, strong analytical and stakeholder-management skills, and experience leading field performance initiatives in large-scale environments.

Qualifications

• Bachelor's degree in Telecommunications, Business or related field.
• Experience in managing field workforce and performance initiatives.
• Strong analytical and stakeholder management skills.

Responsibilities

• Drive performance, productivity, and continuous improvement of field workforce across the region.
• Utilise data-driven insights to improve customer outcomes and service quality.
• Collaborate with regional leaders, Safety and Quality teams, and Control Tower Performance functions.

Skills

Telecommunications

Operational leadership

Data analysis

Stakeholder management

Power BI

Education

Bachelor's degree in Telecommunications or related field

Tools

SMAX

Job description

nbn is seeking a Field Performance Lead to drive performance and continuous improvement across the regional field workforce. You will leverage data-driven insights, governance, and cross-functional collaboration to enhance customer outcomes and operational excellence.

The ideal candidate has telecommunications expertise, strong analytical and stakeholder-management skills, and experience leading field performance initiatives in large-scale environments.