Field Performance Lead

nbn; Perth; On-site; AUD 150,000 - 185,000; Full time

Benefits offered by this job

Flexible working arrangements

Great training opportunities

Job summary

nbn is seeking a Field Performance Lead to drive performance and continuous improvement across the regional field workforce. You will leverage data-driven insights, governance, and cross-functional collaboration to enhance customer outcomes and operational excellence.

The ideal candidate has telecommunications expertise, strong analytical and stakeholder-management skills, and experience leading field performance initiatives in large-scale environments.

Qualifications

• Bachelor's degree in Telecommunications, Business or related field.
• Experience in managing field workforce and performance initiatives.
• Strong analytical and stakeholder management skills.

Responsibilities

• Drive performance, productivity, and continuous improvement of field workforce across the region.
• Utilise data-driven insights to improve customer outcomes and service quality.
• Collaborate with regional leaders, Safety and Quality teams, and Control Tower Performance functions.

Skills

Telecommunications

Operational leadership

Data analysis

Stakeholder management

Power BI

Education

Bachelor's degree in Telecommunications or related field

Tools

SMAX

Job description

Job Expectations

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Field Performance Lead, reporting to Executive Manager Field Business Operations

A bit about your role

The Field Performance Lead is responsible for driving the performance, productivity, compliance and continuous improvement of the internal field workforce across the region. Leveraging data-driven insights, operational expertise and a strong understanding of business processes, systems and tools, the role identifies performance trends and opportunities to improve customer experience, quality, safety, workforce effectiveness and cost outcomes. Working closely with operational leaders, the Performance Manager supports informed decision-making and delivers initiatives that enable sustainable operational improvement.

Partnering with Region and Field Area Managers, Safety and Quality teams, and Control Tower Performance functions, the role provides governance, performance visibility and issue escalation across field operations. The Field Performance Lead plays a key role in embedding best practices, monitoring progress against performance objectives, and driving continuous improvement initiatives that enhance operational excellence and delivery outcomes across Field Services.

A bit about you

This role requires a highly experienced telecommunications professional preferably with a bachelor's degree in Telecommunications, Business, or a related commercial discipline. The successful candidate will bring a strong combination of commercial acumen, operational leadership and industry knowledge, with an understanding of emerging telecommunications technologies and their impact on field operations and service delivery. They will have a demonstrated ability to analyse performance trends, influence stakeholders and drive measurable business outcomes within large-scale and complex operational environments.

The ideal candidate will have experience delivering performance improvements through a contracted field workforce, supported by experience leading quality and performance initiatives across field operations. A strong working knowledge of nbn performance management systems, SMAX, Power BI, Field Services work types and associated workflows is highly desirable. The role requires exceptional analytical, problem-solving and stakeholder management skills, with a proven track record of using data and operational insights to improve workforce effectiveness, service quality, customer outcomes and overall business performance.

Demonstrated ability to analyse complex business and operational challenges, leverage data-driven insights, and deliver technology-enabled process improvements that enhance efficiency, performance, and decision-making will enable success in this role.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network-a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.